Jason H.
We had an unexpected problem before arriving, and the owner jumped in right away to help sort it out. I really appreciated that care and the help they gave without expecting anything. I'll stay here again next time I'm in Japan. The hotel itself is peaceful and spotless, with lovely lake views. The owners were cheerful, friendly, helpful, and spoke excellent English. Our family run stay felt warm and relaxing, and the sukiyaki dinner was delicious. Don't miss it.
