Theatel Sapporo Susukino

Name: Theatel Sapporo Susukino
Address: Minami4Jo Nishi 5 8, SAPPORO, Hokkaido, JP
Rating: 7.6

About this property

With a stay at Theatel Sapporo in Sapporo (Chuo-ku), you'll be steps from Tanukikoji Shopping Street and 12 minutes by foot from Nakajima Park. This hotel is 0. 3 mi (0. 5 km) from Nijo Market and 0. 4 mi (0. 7 km) from Sapporo TV Tower. Featured amenities include laundry facilities, microwave in a common area, and refrigerator in a common area. Make yourself at home in one of the 41 guestrooms. Complimentary wireless Internet access is available to keep you connected. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include blackout drapes/curtains, and housekeeping is provided once per stay.

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Free WiFi

Good to know

Check-in: From 15:00
Check-out: Until 10:00
Room types: 4

Room Information

Rooms

1 / 6

QUADRUPLE STANDARD

Wi-fi (extra charge)

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1 / 6

Bed in dormitory FEMALE ROOM

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1 / 6

Cabin FEMALE ROOM

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1 / 6

SINGLE DELUXE

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Guest reviews

Recent reviews shared by hotel guests

Guest Rating

7.6/10

Good

2380 reviews

Featured review

Pema D.

May 2026

8/10

We were concerned by an email asking us to confirm our arrival before midnight on check-in day, with a warning that the booking could be cancelled without acknowledgment. We had paid in advance, so the possibility of missing that message felt unsettling. Check-in itself was smooth, and the staff were helpful and efficient during the week we stayed. The location made getting around easy. Restaurants, shops, beauty spas, convenience stores, bus stops, and train stations were all just a few minutes away. There’s also a Lawson beside the lift, with another entrance from the main road. We could pick up snacks or drinks, heat them there, and take them to our room. The hotel also lends umbrellas when it rains. Our room was thoughtfully arranged and well maintained. The bathroom and toilet were compact, but there was enough room to move around, and a soak in the tub felt great after a long day. The bed was cozy, and the room had a mini fridge, water boiler, tea and coffee, yukata, and slippers. There are coin laundry machines, drink vending machines, ice machines, and trouser presses on each floor. Housekeeping replenishes essentials and cleans daily if you put the “Make My Room” sticker outside your door before 9:00 AM. If you miss that, routine cleaning is done on Mondays. Complimentary bottled water is only supplied on arrival day, though that wasn’t much of a problem since tap water in Japan is safe to drink. The express self check-out was especially useful for our early departure. There’s a kiosk by the lift where you drop off your key and leave, with no waiting or questions. We booked through Booking.com, and the process was straightforward. It was a pleasant, comfortable stay, and I’d consider staying again.

Jordan M.

January 2026

10/10

The room was clean and comfortable, with a bed I slept well in and a window that opened slightly for fresh air. It had the usual Japanese amenities. Everything was easy to reach on foot: the train entrance is right outside, a kombini is next door, and shops and restaurants are nearby. Odori Park, where the snow festival was held, was an easy 15-minute walk. I’d happily stay here again.

Sophie B.

November 2025

10/10

We were happy with the room and the staff took care of my requests. Our Triple Room was fine for us. Tourists can’t really be too picky when we spend most of our time out and use the room mainly to sleep. The hotel also accepted parcels on my behalf, which I appreciated. The food was great, especially the karaage and croquettes. It’s right in the middle of Susukino, about a five-minute walk from Surugaya and Mandarake Sapporo Norbesa, and close to shops selling figures. Thanks for a wonderful experience. I’ll come back again.

Graham F.

November 2025

2/10

The mattress was so soft and felt collapsed, and we both woke up during the night in a lot of discomfort. My wife had sciatic pain the next morning, and my back was sore in a way I’d never experienced before. The main reason to book a hotel is to sleep well, and this stay was extremely disappointing after many good stays at APA Hotels. I brought it up with the staff and management. They acknowledged that the bed was noticeably softer than one in another room, but only apologized. There was no refund, credit, or practical help, just a token gesture of a few curry packets. A little understanding and real effort to help would have meant a lot. Because of how little care they showed, I won’t stay here again or choose APA in the future.

Caleb T.

April 2026

2/10

There was a buzzing noise every 5-10 minutes in both rooms for the whole stay, like a phone on the floor getting a text. The rooms were 608 and 609, booked for one night on Feb 6 so we could enjoy the Snow Festival before going to Niseko to snowboard. They cost over $300 each per night. Outside it was -16 C, and neither room had working heat. Turning it on only blew cold air and made the rooms colder. Staff told me they had reset the system and that the heat would come back, but it never did. We all slept in very cold rooms, warmer in the hallway. Really disappointing. I’d never stay here again.