Hotel Gransky - Adults Only

I was on the seventh floor. The room was clean and well looked after, though brighter bathroom lighting would've helped. I'll stay here again.

The receptionist was awful, speaking to me in a scary, overbearing way that felt both arrogant and too familiar. It was unpleasant, the worst. Does she have no work experience? Staff like this make me unable to recommend the company. I hope they fire her as soon as possible.

I first booked after seeing reviews that called the hotel dirty and the service bad. My experience was the opposite: the room was clean and the customer service was good. I've grown to love the hotel and have stayed many times since. Thanks, as always.

The room had a consistent flashy look, and I could tell right away it was designed by a well-known firm in the industry. The hotel has a nice atmosphere, which probably helps explain the high ratings, but I suspect many guests don't pay much attention to the cleaning. Barefoot on the carpet, I got hair stuck to my skin. There was hair in the open-air bath, water marks on the bathroom mirror, and dust on the shelves. The air-conditioning filters and ventilation fan had visible dust with a strong tar-like smell. For the price, the quality was below par. The reception area is surprisingly exposed, so be careful there. I wasn't expecting much conversation at a leisure hotel, but the staff did seem a little unfriendly.