Alice M.
After traveling more than 10 hours, I reached the hotel exhausted. It was poorly maintained and smelled awful. I had to turn on the electricity in my room myself, and the room smelled bad too. The bathroom and toilet were dirty. It’s the hotel’s job to make sure a room is suitable before a guest checks in. I checked out because the conditions were so poor, but got neither an apology nor a refund. You’re disrespecting this job and travelers. The issue wasn’t the view or the price, I was definitely looking for a view. I ended up at the hotel next door, which was absolutely perfect. Blame yourself for the poor maintenance. You’re greedy and can’t even see how little respect you show your clients. Too bad I can’t respond to you directly.
