Chen Y.
Asking for another key card turned into a very uncomfortable exchange. We were only given one, and after a misunderstanding the staff handed me the wrong card. When I tried to explain, one employee kept interrupting and insisting he remembered what I'd said. I remember too. A mistake can happen, but dismissing a guest instead of hearing them out isn't acceptable service. If staff are sure about their memory, checking CCTV before confronting a guest would be more professional. It's embarrassing that the hotel handles situations this way. Very disappointing.
