Eleven Hotel and Hall
About this property
Popular facilities
See all facilitiesGood to know
- Check-in
- From 14:00
- Check-out
- Until 12:00
- Languages
- English
Guest reviews
Recent reviews shared by hotel guests
Nur N.
Eleven Hotel & Hall is a modern place to stay in the Shymbulak resort area, with a separate event hall for conferences, private celebrations, corporate meetings, and small concerts. It suits both holiday visitors and business groups, and puts ski lifts, hiking trails, and other resort attractions within easy reach while keeping the main resort facilities nearby. The building fits the mountain setting with a modern design, large glass panels, and views of the peaks. Inside, the rooms and shared spaces feel bright, spacious, and well maintained, with a simple, elegant style. Rooms are clean and thoughtfully furnished, usually with big windows or balconies facing the mountains. Beds, linens, and firm pillows are comfortable. There’s a desk, wardrobe, and well-placed lighting, while the bathrooms have walk-in showers, good water pressure, reliable hot water, and toiletries. Housekeeping keeps things in excellent condition. The restaurant serves local and international food. Breakfast is usually a buffet with fresh bread, eggs, cereal, dairy, fruit, and hot drinks. For lunch and dinner there are soups, grilled meats, pasta, and vegetarian options. The menu isn’t huge, but there’s enough choice for a stay of several days. Local dishes are well prepared, international ones meet expectations, the coffee is fresh, and tea comes in generous pots. There are also comfortable lounges and seating areas for relaxing, working, or socializing. Staff are professional and attentive, respond to requests, and handle check-in and checkout efficiently. English-speaking team members are available. The event staff are experienced at coordinating logistics, seating, adjustable lighting, and audiovisual equipment. Catering can be arranged to suit the event, and they can also help with group needs like room blocks and transport coordination. The hall’s flexibility makes it suitable for workshops, business seminars, weddings, and parties. That event space alongside comfortable accommodation is what makes the hotel stand out. The property seems well maintained, with furniture, flooring, and fixtures regularly cared for. In winter, snow is cleared promptly from access paths, and in summer the outdoor areas are tidy and inviting.

Jakub S.
The hotel has nice decor and feels new, but I wouldn’t recommend staying here. Our room wasn’t properly cleaned when we arrived, and over our five-day stay it was cleaned only once. Breakfast was brought to the room, where there wasn’t even a table. Staff barely spoke English, so arranging anything was difficult even though they tried to help. There was also an event in the hall, and it got too noisy to sleep. You can get better service for the same price.
Javid M.
I first stayed here in 2019 and loved it. When I visited Almaty this year, we decided to come back, and it was great again. The rooms are clean and very comfortable, the area is nice, and the hotel has a unique, modern feel. Cleaning was great, and the price is very reasonable.
Nolan P.
The staff did more than expected to make sure we were comfortable.
Elvin M.
Really lovely place to stay, with clean rooms and great service. I’ll definitely come back!
Amenities
Everything available at this property
General Services
10 available- 24 Hour Reception
- Elevator/lift
- Smoking areas
- Heating
- Express Check In/Check Out
- Terrace
- Private Check In/Check Out
- Room service
- Laundry
- Barbecue grill(s)
Internet
2 available- Free Wi Fi
- Internet access
Parking
2 available- Parking
- Parking nearby
Meals
3 available- Bar
- Restaurant
- Bottled water
Business Services
1 available- Conference Hall
Recreation & Wellness
2 available- Massage
- Sauna
Room Amenities
2 available- Non Smoking Rooms
- Hairdryer
Languages
1 available- English
What's nearby
Explore attractions, restaurants and transport around the hotel
588 m 7 min walk
20.2 km
3.6 km
141 m 2 min walk
Attractions
20- Almaty Botanical Gardens3.6 km
- Abilkhan Kasteev State Art Museum5.2 km
- Central State Museum of the Republic of Kazakhstan5.4 km
- Independence Monument (Golden Warrior Monument)5.6 km
- Fantasy World Almaty5.7 km
Restaurants
20- Rabadrestobar141 m 2 min walk
- Ресторан Достар"1.2 km 15 min walk
- Dolce Vita1.7 km 21 min walk
- Monaco - ресторан1.7 km 22 min walk
- Менга1.8 km 22 min walk
Transit
20- Алматы Халықаралық ӘуежайыAirport20.2 km
- Школа №183Bus588 m 7 min walk
- улица ТалаптыBus675 m 8 min walk
- ЖК Mountain DriveBus926 m 12 min walk
- ЖК НаурызBus1.8 km 22 min walk

Stay rules
Important conditions for your stay