International Hotel Astana Hotel
About this property
Popular facilities
See all facilitiesGood to know
- Check-in
- From 14:00
- Check-out
- Until 12:00
- Parking
- Free
- Breakfast
- Available
- Reception
- 24/7
- Pets
- Not allowed
- Late checkout
- Available
- Luggage storage
- Available
- Languages
- Russian, English
- Smoking
- Smoke-free
- Room types
- 3
Room Information
Rooms
1 / 4 Standard Double room with balcony
- 2 guests
- full double bed
- Private bathroom
- air-conditioning
- balcony
- bath
- bathrobe
- bedsheets
- blackout-blinds
- desk
- hairdryer
- heating
- mirror
- private-bathroom
- safe
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1 / 4 Standard Twin room with balcony
- 2 guests
- twin beds
- Private bathroom
- air-conditioning
- balcony
- bedsheets
- blackout-blinds
- desk
- hairdryer
- mirror
- private-bathroom
- shower
- slippers
- telephone
- toiletries
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1 / 4 2 Bedrooms Suite with balcony and with view
- Private bathroom
- air-conditioning
- balcony
- bedsheets
- desk
- hairdryer
- mirror
- private-bathroom
- safe
- shower
- slippers
- telephone
- toiletries
Add your dates to see current rates.
Guest reviews
Recent reviews shared by hotel guests
Casey M.
The location is excellent and the hotel has potential, but after staying here for a second time in three years, I found it had got worse. My last visit seemed better. I won’t stay again. The breakfast tasted acceptable, though it was the same dishes every day. At the restaurant, the man in charge repeatedly switched off the lights at 10 PM while people were still eating. Once, he loudly told guests the restaurant was closing and they had to leave. In a hotel, I’d expect the food counter to close without rushing or embarrassing diners who are seated. He was often on his phone, laughing and talking with colleagues instead of attending to guests. Reception was much the same. The staff were consistently rude and unwelcoming, and although they seemed to understand English, they made little effort to greet or help anyone. Each time I passed, the person on duty was scrolling Instagram or chatting on their phone, then looked annoyed when a guest came to the desk. There was no basic courtesy. Sometimes it felt as if guests were there to serve the staff. This behavior seemed ongoing and normal, which made me wonder whether management or the owner had noticed, or were absent or indifferent. The staff appeared uninterested in their jobs, as if working under compulsion. With renovation and serious staff training, the hotel could be decent, but this was a very disappointing experience. I wouldn’t recommend staying unless management takes responsibility and changes the staff’s attitude.

Bagus P.
The highlight for me was Kairat Almaty stadium, right across from my room. I still enjoyed the stay, and the service was pretty good, though the breakfast had only a few choices and repeated the same ones. There was porridge-rice-beef, sausage or patty, three kinds of eggs, bread, butter, three cheeses, olive oil, cereal, fruit, hot drinks and five juices. Apple was the best juice, IMO. The room cleaning was limited: they made the bed and replaced the dirty towel, but left my used tea cup. There was no tea, coffee or sugar provided in the room, and the TV was still analog. The power outlets were type C. The elevator was very narrow, and only one was working during my stay.
Dias T.
Even with whatever efforts the hotel makes, the nearby car wash makes it impossible to sleep peacefully. Look at the nighttime view from the hotel balcony.
FARHAN I.
The low prices seem to be the bait, but please avoid this place. The hotel is pathetic, as if it dates back to the 1900s, and the staff are rude and clueless. Breakfast is so poor you might as well skip it. I wish negative stars were an option.
Chris B.
It’s okay if you’re on a budget, but there’s nothing “international” about it, and it doesn’t feel like a four-star hotel. The room was below average. Breakfast was okay, though they started turning off the lights exactly at 10 AM, which was weird. The staff weren’t rude, just indifferent, with not a single smile. We had a toddler and still had to carry our own bags to and from the room. They reminded us five times that checkout was at 12, even though we left at 11:30.
Amenities
Everything available at this property
General Services
24 available- Air conditioning
- 24 Hour Reception
- Elevator/lift
- Smoking areas
- Smoke Free Property
- Heating
- Security guard
- Gift shop
- Express Check In
- Early Check In
- Late Check Out
- Fire Extinguisher
- Safe (in room)
- Iron and board
- Ironing
- Laundry
- Dry Cleaning
- Luggage storage
- Telephone
- Iron
- Packed Lunches
- Shuttle
- Airport transportation
- Billiards
Internet
1 available- Free Wi Fi
Parking
1 available- Free parking
Meals
4 available- Bar
- Coffee/tea for guests
- Breakfast
- Restaurant
Business Services
2 available- Business center
- Conference Hall
Recreation & Wellness
3 available- Massage
- Beauty services
- Sauna
Pool and beach
1 available- Swimming pool
Sports
1 available- Fitness facilities
Pets
1 available- Pets Not Allowed
Room Amenities
5 available- Non Smoking Rooms
- Cable TV
- TV
- Bathrobe
- Hairdryer (on request)
Languages
2 available- Russian
- English
What's nearby
Explore attractions, restaurants and transport around the hotel
26 m 1 min walk
463 m 6 min walk
672 m 8 min walk
26 m 1 min walk
Attractions
20- Abilkhan Kasteev State Art Museum672 m 8 min walk
- Fantasy World Almaty790 m 10 min walk
- St Nicholas Cathedral1.3 km 16 min walk
- Independence Monument (Golden Warrior Monument)1.4 km 18 min walk
- Central State Museum of the Republic of Kazakhstan1.9 km 23 min walk
Restaurants
20- Namaste26 m 1 min walk
- Sulu62 m 1 min walk
- Julia resto bar103 m 1 min walk
- Тетрадь105 m 1 min walk
- Zira ресторан116 m 1 min walk
Transit
20- Алматы Халықаралық ӘуежайыAirport15.7 km
- СатпаеваBus26 m 1 min walk
- КазНИТУBus81 m 1 min walk
- Орталық СтадионBus207 m 3 min walk
- Центральный стадионBus207 m 3 min walk

Stay rules
Important conditions for your stay
Fees and optional services
Baby cot
Baby cot (1 available) - Free
Transfers
One-way Airport shuttle - Extra charge may apply
Rules and eligibility
Visa support
Visa support is available through the property