Astana Agat Hotel

I told them I'd pay in the morning and left my ID card, even though they're legally not allowed to confiscate it. If I didn't hand it over, they wouldn't give me the room. Around 8 or 9 am, the receptionist came asking for payment; I said I'd pay at checkout. We had been fine in the room, but she insisted I pay immediately or they'd call security. Then security showed up at the window and door at 9 am, yelling at me to pay as if I were causing a disturbance. It got my morning off to a bad start. It's a 3-star hotel, and I've stayed there before, so I don't understand why they called security.

I sometimes come here with my mademoiselle for a couple of hours. There's always a room available, and the women at reception are friendly and nice without any pretension.

They don't know how to speak to clients, and seem to forget that they're the ones providing a service. Attracting clients is in their interest, but a rude, tactless administrator who doesn't like repeating herself will just scare them away.

I've been staying at this hotel for seven years. The prices are reasonable, and the staff are friendly. I highly recommend it, you won't regret it.