Aigul N.
I had booked a room in advance for 1,700 rubles, which I understood as 12,000 tenge at an exchange rate of 7. Irina told me everything was fine in our voice messages. But when I arrived at night with my child and heavy bags, she asked for 15,000 tenge and said we would be the only guests. Then a man came in asking about a room, and she told him they couldn't check him in without a reservation. That was strange after she'd said we'd be alone. I tried to sort it out over what seemed to be just 400 rubles, but got nowhere. I was alone with a child in an unfamiliar city at night, struggling with heavy bags, and asked to speak to the owner. She said he was out of town. I'm more than sure she was trying to get extra money because I was in a difficult situation. I even played her own voice message back to her. I hope things go well for her.
