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Smoke-freeFamily friendly

About this property

You’d never want to leave such a hotel — hotel "The Ritz-Carlton, Astana" is located in Astana. This hotel is located in the very center of the city. In the morning, have a cup of coffee while looking at the city from the window. You can take a walk and explore the neighbourhood area of the hotel. Places nearby: Singing Fountain, Bayterek Tower and Nurzhol.

Location You can stop by the bar. Taste the local cuisine and have a rest in the restaurant. Free Wi-Fi is available on the territory. Ask for more information when checking in. If you travel by car, there’s a parking zone. The beauty and wellness services: a massage room, a sauna, a steam bath and a spa center. Sports fans are going to love a fitness center and a gym. Get ready for a fun and exciting vacation! Here’s what you will find on the premises: a library. Here, you can treat yourself with water procedures as there will be a pool, an indoor pool and an outdoor pool. For business meetings, there is a business center. There are playrooms for children at the hotel. They will be having so much fun that you might have to spend the evening with adults. Want to have an excursion? Consult the tour assistance desk of the hotel. If you want to make your journey even more comfortable, you can order a transfer. Accessible for guests with disabilities: the elevator helps them to go to the highest floors. There are other services available for the guests of the hotel. For example, a laundry, dry cleaning, an ATM, ironing, press, car rental, a safe-deposit box and a concierge. The staff of the hotel will be happy to talk to you in English and Russian. At the hotel Guests will find the following in the room: an alarm clock, a shower, a mini-bar, a bathrobe and slippers. The room equipment depends on its category. Room amenities

Popular facilities

Swimming pool
Spa & wellness
Free WiFi
Restaurant
Fitness centre
Parking
See all facilities

Good to know

Check-in
From 15:00
Check-out
Until 12:00
Breakfast
KZT 24000
Extra bed
KZT 20000 per guest/night
Airport shuttle
Free
Reception
24/7
Accessibility
Wheelchair accessible
Luggage storage
Available
Languages
Russian, English
Smoking
Smoke-free
Children
Family friendly
Accommodates
Up to 2 guests

Rooms

Choose dates to see live prices

Reference price≈ €305.37 per night1 room, 2 adults

Club Double room City View

  • 2 guests
  • full double bed
  • Private bathroom
  • air-conditioning
  • bathrobe
  • blackout-blinds
  • desk
  • hairdryer
  • heating
  • iron
  • mini-bar
  • private-bathroom
  • safe
  • slippers
  • soundproofing

Club Twin room City View

  • 2 guests
  • twin beds
  • Private bathroom
  • air-conditioning
  • bathrobe
  • blackout-blinds
  • desk
  • hairdryer
  • heating
  • iron
  • mini-bar
  • private-bathroom
  • safe
  • slippers
  • soundproofing

Double Junior Suite

  • 2 guests
  • full double bed
  • Private bathroom
  • air-conditioning
  • bathrobe
  • blackout-blinds
  • desk
  • hairdryer
  • heating
  • iron
  • mini-bar
  • private-bathroom
  • safe
  • slippers
  • soundproofing

Deluxe Double room City View

  • 2 guests
  • full double bed
  • Private bathroom
  • air-conditioning
  • bathrobe
  • blackout-blinds
  • desk
  • hairdryer
  • heating
  • iron
  • mini-bar
  • private-bathroom
  • safe
  • slippers
  • soundproofing

Guest reviews

Recent reviews shared by hotel guests

9.4/10
Excellent1580 reviews

anastasia M.

6/10

The rooms are beautiful and the location is convenient, but the service left me with a particularly rare bad experience. Within an hour of checking in, I stepped out for a meeting and someone had entered my room and moved my belongings. Later, a staff member came in with complimentary sweets without knocking. At breakfast, slippers aren’t allowed. It was the middle of winter, and I only had uncomfortable heels to wear with my comfortable clothes. I’d thought breakfast was included in my rate, which was my mistake for not checking, but the buffet turned out to cost 26,000 ($50), despite being advertised as a leisurely affair. The staff need to move on from old Soviet hospitality habits.

Maya B.

10/10

The restaurant on the 18th floor is great, and the hotel itself was wonderful. The staff were so nice and did everything they could to make our stay perfect. Thank you 🙏

Luka N.

10/10

The hotel is in a great central spot, so you can see a lot on foot. For getting around faster, I recommend renting Yandex scooters. Everyone on the staff was very friendly. My only gripe is the restaurant: the food was tasteless and far too expensive.

Valentin P.

6/10

They made me go back to my room to change into shoes because guests aren’t allowed to wear the hotel slippers in the breakfast hall. “Oh, these are our rules.” Ridiculous!!!! This is the only major hotel in the world, Ritz Carlton alone, where I’ve run into this.

Amenities

Everything available at this property

119 Facilities

General Services

58 available
  • ATM
  • Shopping on site
  • Air conditioning
  • Elevator/lift
  • Smoking areas
  • Currency exchange
  • Smoke Free Property
  • Heating
  • Security guard
  • Newspapers
  • Ticket assistance
  • Express Check In/Check Out
  • Television in lobby
  • Terrace
  • Fire Extinguisher
  • Reception desk
  • Room service
  • Smoke Detector
  • Ironing
  • Luggage storage
  • Laundry
  • Safe Deposit Box
  • Concierge services
  • Dry Cleaning
  • Wake Up Service
  • Telephone
  • Car rental
  • Airport transportation
  • Tour assistance
  • Library
  • Extra decontamination measures
  • Additional Measures Against COVID 19
  • Total number of rooms
  • hotel
  • 24 Hour Reception
  • Check In Hour
  • Check Out Hour
  • Car hire
  • Airport Shuttle
  • Laundry service
  • 24 Hour Security
  • Bellboy service
  • Hotel safe
  • Currency exchange facilities
  • Lift access
  • Shop
  • Garden
  • Concierge
  • Luggage room
  • Clothes dryer
  • Smoking area
  • Banquet hall
  • Game room
  • Hot tub
  • Hairdressing salon
  • Green Key (FEE)
  • Non Smoking Establishment
  • Minimum Check In Age

Accessibility

3 available
  • Accessibility features
  • Wheelchair Accessible
  • Wheelchair access to restaurant

Internet

3 available
  • Free Wi Fi
  • Wired Internet
  • Wi Fi

Parking

5 available
  • Electric car charging
  • Parking
  • Parking nearby
  • Car park
  • Valet parking

Meals

9 available
  • Minibar
  • Bar
  • Coffee/tea for guests
  • Breakfast
  • Restaurant
  • Kitchen
  • Bottled water
  • Kettle
  • Poolside snack bar

Business Services

7 available
  • Business center
  • Fax and copy machine
  • Meeting and presentation facilities
  • Conference Hall
  • Conference room
  • Meeting room
  • Business centre

Recreation & Wellness

7 available
  • Massage
  • Steam room
  • Sauna
  • Spa
  • Steam bath
  • Spa treatments
  • Spa centre

Pool and beach

5 available
  • Swimming pool
  • Indoor Pool
  • Outdoor pool
  • Pool facilities
  • Indoor freshwater pool

Sports

4 available
  • Fitness facilities
  • Gym
  • Bicycle hire service
  • Fitness

Children

3 available
  • Playroom
  • Babysitting and childcare
  • Babysitting service

Pets

1 available
  • Pets allowed (under 5 kg) (surcharge)

Room Amenities

12 available
  • Non Smoking Rooms
  • Family room
  • Cable TV
  • Hairdryer
  • Bathtub
  • Shower
  • Wardrobe/Closet
  • Bathrobe
  • Alarm clock
  • Slippers
  • Toiletries
  • Towels and bed linen

Languages

2 available
  • Russian
  • English

What's nearby

Explore attractions, restaurants and transport around the hotel

60 places nearby
Closest Bus Аңсар бизнес орталығы

170 m 2 min walk

Closest Train Бәйтерек

300 m 4 min walk

Top attraction nearbyBaiterek

418 m 5 min walk

Dining nearby 20 Restaurants

15 m 1 min walk

Attractions

20
  • Baiterek418 m 5 min walk
  • Has Sanat603 m 8 min walk
  • Nurzhol Boulevard881 m 11 min walk
  • Ak Orda Presidential Palace990 m 12 min walk
  • Mosque Abu Nasr Al-Farabi1.2 km 15 min walk

Restaurants

20
  • Future Astana15 m 1 min walk
  • Zebra coffe достык 16п15 m 1 min walk
  • Starbucks28 m 1 min walk
  • Garo Restaurant33 m 1 min walk
  • Ribambelle45 m 1 min walk

Transit

20
  • Нұрсұлтан Назарбаев Халықаралық әуежайыAirport11.1 km
  • Аңсар бизнес орталығыBus170 m 2 min walk
  • Министерство обороныBus182 m 2 min walk
  • Роза Бағланова ат. қазақконцертBus293 m 4 min walk
  • БәйтерекTrain300 m 4 min walk
Map

Stay rules

Important conditions for your stay

Check-in15:00 – 23:30
Check-out12:00

Fees and optional services

  • Extra beds

    Extra bed (1 available) - Extra charge may apply

  • Deposit

    Deposit required

  • Meals

    Breakfast - Extra charge may apply

  • Transfers

    One-way Airport shuttle - Extra charge may apply

Rules and eligibility

Visa support

Visa support is available through the property

Hotel information

Total rooms
157
Floors
26
Year built
2017

Electricity

Voltage
220 V
Frequency
50 Hz
Socket types
C, F