The Ritz-Carlton, Astana
About this property
You’d never want to leave such a hotel — hotel "The Ritz-Carlton, Astana" is located in Astana. This hotel is located in the very center of the city. In the morning, have a cup of coffee while looking at the city from the window. You can take a walk and explore the neighbourhood area of the hotel. Places nearby: Singing Fountain, Bayterek Tower and Nurzhol.
Popular facilities
Good to know
- Check-in
- From 15:00
- Check-out
- Until 12:00
- Breakfast
- KZT 24000
- Extra bed
- KZT 20000 per guest/night
- Airport shuttle
- Free
- Reception
- 24/7
- Accessibility
- Wheelchair accessible
- Luggage storage
- Available
- Languages
- Russian, English
- Smoking
- Smoke-free
- Children
- Family friendly
- Accommodates
- Up to 2 guests
Rooms
Reference price
1 / 6 Club Double room City View
- 2 guests
- full double bed
- Private bathroom
- air-conditioning
- bathrobe
- blackout-blinds
- desk
- hairdryer
- heating
- iron
- mini-bar
- private-bathroom
- safe
- slippers
- soundproofing
Club Double room City View: Room Amenities
- tea-or-coffee
- telephone
- toiletries
- towels
- tv
- water
- wi-fi
- workstation
1 / 6 Club Twin room City View
- 2 guests
- twin beds
- Private bathroom
- air-conditioning
- bathrobe
- blackout-blinds
- desk
- hairdryer
- heating
- iron
- mini-bar
- private-bathroom
- safe
- slippers
- soundproofing
Club Twin room City View: Room Amenities
- tea-or-coffee
- telephone
- toiletries
- towels
- tv
- water
- wi-fi
- workstation
1 / 6 Double Junior Suite
- 2 guests
- full double bed
- Private bathroom
- air-conditioning
- bathrobe
- blackout-blinds
- desk
- hairdryer
- heating
- iron
- mini-bar
- private-bathroom
- safe
- slippers
- soundproofing
Double Junior Suite: Room Amenities
- tea-or-coffee
- telephone
- toiletries
- towels
- tv
- water
- wi-fi
- workstation
Deluxe Double room City View
- 2 guests
- full double bed
- Private bathroom
- air-conditioning
- bathrobe
- blackout-blinds
- desk
- hairdryer
- heating
- iron
- mini-bar
- private-bathroom
- safe
- slippers
- soundproofing
Deluxe Double room City View: Room Amenities
- tea-or-coffee
- telephone
- toiletries
- towels
- tv
- water
- wi-fi
- workstation
Guest reviews
Recent reviews shared by hotel guests
The kids were happy the whole time, and the hotel felt comfortable and welcoming for a family holiday from the moment we arrived. Everything was spotless and so carefully looked after, with a real sense of luxury. We came in with high hopes, and the stay still managed to exceed them. Big thanks to everyone who helped make it special, especially Daniyar HSKP Manager, Yerzhan FO member, Arailym and Aigerim for the lovely gift cards, and Fariza.
The rooms are beautiful and the location is convenient, but the service left me with a particularly rare bad experience. Within an hour of checking in, I stepped out for a meeting and someone had entered my room and moved my belongings. Later, a staff member came in with complimentary sweets without knocking. At breakfast, slippers aren’t allowed. It was the middle of winter, and I only had uncomfortable heels to wear with my comfortable clothes. I’d thought breakfast was included in my rate, which was my mistake for not checking, but the buffet turned out to cost 26,000 ($50), despite being advertised as a leisurely affair. The staff need to move on from old Soviet hospitality habits.
The restaurant on the 18th floor is great, and the hotel itself was wonderful. The staff were so nice and did everything they could to make our stay perfect. Thank you 🙏
The hotel is in a great central spot, so you can see a lot on foot. For getting around faster, I recommend renting Yandex scooters. Everyone on the staff was very friendly. My only gripe is the restaurant: the food was tasteless and far too expensive.
They made me go back to my room to change into shoes because guests aren’t allowed to wear the hotel slippers in the breakfast hall. “Oh, these are our rules.” Ridiculous!!!! This is the only major hotel in the world, Ritz Carlton alone, where I’ve run into this.
Amenities
Everything available at this property
General Services
58 available- ATM
- Shopping on site
- Air conditioning
- Elevator/lift
- Smoking areas
- Currency exchange
- Smoke Free Property
- Heating
- Security guard
- Newspapers
- Ticket assistance
- Express Check In/Check Out
- Television in lobby
- Terrace
- Fire Extinguisher
- Reception desk
- Room service
- Smoke Detector
- Ironing
- Luggage storage
- Laundry
- Safe Deposit Box
- Concierge services
- Dry Cleaning
- Wake Up Service
- Telephone
- Car rental
- Airport transportation
- Tour assistance
- Library
- Extra decontamination measures
- Additional Measures Against COVID 19
- Total number of rooms
- hotel
- 24 Hour Reception
- Check In Hour
- Check Out Hour
- Car hire
- Airport Shuttle
- Laundry service
- 24 Hour Security
- Bellboy service
- Hotel safe
- Currency exchange facilities
- Lift access
- Shop
- Garden
- Concierge
- Luggage room
- Clothes dryer
- Smoking area
- Banquet hall
- Game room
- Hot tub
- Hairdressing salon
- Green Key (FEE)
- Non Smoking Establishment
- Minimum Check In Age
Accessibility
3 available- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
Internet
3 available- Free Wi Fi
- Wired Internet
- Wi Fi
Parking
5 available- Electric car charging
- Parking
- Parking nearby
- Car park
- Valet parking
Meals
9 available- Minibar
- Bar
- Coffee/tea for guests
- Breakfast
- Restaurant
- Kitchen
- Bottled water
- Kettle
- Poolside snack bar
Business Services
7 available- Business center
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Conference room
- Meeting room
- Business centre
Recreation & Wellness
7 available- Massage
- Steam room
- Sauna
- Spa
- Steam bath
- Spa treatments
- Spa centre
Pool and beach
5 available- Swimming pool
- Indoor Pool
- Outdoor pool
- Pool facilities
- Indoor freshwater pool
Sports
4 available- Fitness facilities
- Gym
- Bicycle hire service
- Fitness
Children
3 available- Playroom
- Babysitting and childcare
- Babysitting service
Pets
1 available- Pets allowed (under 5 kg) (surcharge)
Room Amenities
12 available- Non Smoking Rooms
- Family room
- Cable TV
- Hairdryer
- Bathtub
- Shower
- Wardrobe/Closet
- Bathrobe
- Alarm clock
- Slippers
- Toiletries
- Towels and bed linen
Languages
2 available- Russian
- English
What's nearby
Explore attractions, restaurants and transport around the hotel
170 m 2 min walk
300 m 4 min walk
418 m 5 min walk
15 m 1 min walk
Attractions
20- Baiterek418 m 5 min walk
- Has Sanat603 m 8 min walk
- Nurzhol Boulevard881 m 11 min walk
- Ak Orda Presidential Palace990 m 12 min walk
- Mosque Abu Nasr Al-Farabi1.2 km 15 min walk
Restaurants
20- Future Astana15 m 1 min walk
- Zebra coffe достык 16п15 m 1 min walk
- Starbucks28 m 1 min walk
- Garo Restaurant33 m 1 min walk
- Ribambelle45 m 1 min walk
Transit
20- Нұрсұлтан Назарбаев Халықаралық әуежайыAirport11.1 km
- Аңсар бизнес орталығыBus170 m 2 min walk
- Министерство обороныBus182 m 2 min walk
- Роза Бағланова ат. қазақконцертBus293 m 4 min walk
- БәйтерекTrain300 m 4 min walk
Stay rules
Important conditions for your stay
Fees and optional services
Extra beds
Extra bed (1 available) - Extra charge may apply
Deposit
Deposit required
Meals
Breakfast - Extra charge may apply
Transfers
One-way Airport shuttle - Extra charge may apply
Rules and eligibility
Visa support
Visa support is available through the property
Hotel information
- Total rooms
- 157
- Floors
- 26
- Year built
- 2017
Electricity
- Voltage
- 220 V
- Frequency
- 50 Hz
- Socket types
- C, F

