Las Gardenias
About this property
Popular facilities
See all facilitiesGood to know
- Check-in
- From 14:00
- Check-out
- Until 12:00
- Smoking
- Smoke-free
- Children
- Family friendly
Guest reviews
Recent reviews shared by hotel guests
Jay S.
This wasn’t worth what I paid. Most of the staff don’t speak English, and they tried to add a charge for paying by card, which I refused. They first denied that breakfast was included, so I had to show them my booking to get it. What they served was one glass of juice or milk and two slices of toast. When I asked for another slice, they said I’d have to pay. They don’t provide water for free, and there’s no tap or dispenser either. The security setup was a nightmare. You can only get through the main door behind the front desk when the receptionist operates it, every time you go out or come back in. One night I returned late from the club and the front door was shut completely. I had to wait outside for more than an hour for them to open it. They also make you wear a wrist tag for the whole stay, which was uncomfortable and felt like too much for a hotel. Our room had no windows and dim lighting.

Marta F.
The rooms still have air conditioning, a smart TV, and a hot shower, and the bed in my latest room was okay, though not especially comfortable. This was my third stay this year, and the first two were better. The room price went up by 50 pesos, which I understand, but the included breakfast was ridiculous. On day one, we got two coffees without being asked what we wanted, plus two slices of bread and an egg. The next morning it was two slices of toast, and they asked whether we wanted juice or chocolate milk. Coffee apparently wasn't included that day. On the third day, the bread was very dry and the omelette seemed to have about half an egg in it. When I asked for juice, I was told it wasn't allowed with the “free” breakfast, so we got two chocolate milks. One receptionist is extremely loud. He shouts while talking and keeps his phone on speaker, shouting back at whoever is on the other end. Friends or family also come by in the afternoon, and they get loud until around 11 pm. He doesn't seem friendly, either. If you go to bed early, ask for an upstairs room.
Chen W.
The receptionists were very helpful, and the rest of the staff were friendly. My room had reliable Wi-Fi, which worked well for remote work or watching movies, along with a properly working fridge and air conditioning. It was a clean, comfortable hotel.
Miguel S.
Really clean, nice place, with great staff, good prices, and food. 100% recommended. And Charles Abreu, you probably expected things to be that way because you came to Cancun from the USA and went to speculate on where Cuban people, after all their sacrifice, go to buy things to take to Cuba and make some money so they can live better. He is probably one of the Cubans from Miami who have nothing and work only to go to Cuba and feel like a king. Speculating like that, you need to grow up.
Michal N.
The location is handy, near shops and the bus station, but the beds were poor and I couldn't sleep. A pump kept making noise all night, every five seconds.
Amenities
Everything available at this property
General Services
9 available- Air conditioning
- 24 Hour Reception
- Smoke Free Property
- Security guard
- Allergy Free Rooms
- Room service
- Smoke Detector
- Laundry
- Tour assistance
Internet
2 available- Free Wi Fi
- Internet access
Parking
3 available- Parking
- Parking nearby
- Free Parking on Premises
Meals
1 available- Restaurant
Recreation & Wellness
1 available- First Aid Kit
Room Amenities
2 available- Non Smoking Rooms
- Family room
What's nearby
Explore attractions, restaurants and transport around the hotel
316 m 4 min walk
14.6 km
644 m 8 min walk
34 m 1 min walk
Attractions
20- Mercado 28644 m 8 min walk
- Parque de las Palapas650 m 8 min walk
- Captain Hook Cancun5.1 km
- Zona Arqueológica de El Meco5.7 km
- Ferris Wheel Cancun9.2 km
Restaurants
20- Perro Loko Cancún34 m 1 min walk
- Pizza Hut71 m 1 min walk
- Uxmal PH72 m 1 min walk
- Panini Pizza & Café87 m 1 min walk
- Restaurante Bar106 m 1 min walk
Transit
20- Aeropuerto Internacional de CancúnAirport14.6 km
- Bus a ChiapasBus316 m 4 min walk
- Paradero Playa ExpressBus448 m 6 min walk
- Av. Tulum ADOBus454 m 6 min walk
- ADO Terminal de Autobuses CancúnBus455 m 6 min walk

Stay rules
Important conditions for your stay