Real Inn Ciudad Juarez

The receptionist was cordial and sent a technician right away when the AC failed. He adjusted it and assured us it would work, but three hours later, after we got back from a restaurant, it still didn't. They moved us to a different room, where we found two beds instead of one, another stained bed, and AC that only sort of worked. The first bed we'd been given had a large stain that looked like old blood, and the pool smelled really nasty. I'll never stay here again.

After leaving the hospital with stroke-like symptoms, I was standing at the counter with my head down when the receptionist raised her voice and was rude. I told her I'd just come from the hospital. Both night receptionists, one named ailene Ilene ? and the other working 9/20-9/21, communicated horribly and had no manners. They rolled their eyes and spoke to me like I was asking for a favor. When I asked for water while waiting, she said they had none and there were no cups downstairs, as if I were staying for free. I asked for the manager's number multiple times, but they wouldn't give it to me. Housekeeping also opened the door twice without knocking. Customer service here is a zero.

Aside from the shower door that wouldn't close, things were okay. One thing to keep in mind: when it rains, the outside area floods and it's hard to get in.

The staff gave excellent service, and housekeeping was very respectful. The bed was comfortable, the room spacious, and breakfast was good, though expensive. The hotel itself needs improvements: the lobby bathrooms were very dirty, the nightstands were broken, and things are starting to look dated. The sheets had that musty smell of clothes left damp too long. The bar they used to have is closed and looks out of business. Overall, it's an okay place to stay, with great customer service.