Kyle M.
For what this place costs, our stay at Hotel Hacienda Cocoyoc was unacceptable. We expected a premium experience, but problems started at check-in. The beds were extremely uncomfortable, the windows didn't seal properly and left the room feeling exposed, and the AC was so bad we struggled to keep the temperature livable. There were bugs in the room, and the pool looked visibly dirty. Staff weren't helpful, either. The ban on outside food and drinks is ridiculous when the food on site is mediocre at best and the store was never open. Wi-Fi was practically nonexistent, so it's a poor choice if you need to work or stay connected. It's a beautiful property, but the quality and service don't match the price. I'd look for somewhere that treats its guests better.

