Villa Mercedes Merida, Curio Collection by Hilton
About this property
Popular facilities
See all facilitiesGood to know
- Check-in
- From 15:00
- Check-out
- Until 12:00
- Breakfast
- Available
- Reception
- 24/7
- Accessibility
- Wheelchair accessible
- Late checkout
- Available for a fee
- Luggage storage
- Available
- Languages
- Spanish, English, Multi-language staff
- Smoking
- Smoke-free
- Children
- Family friendly
- Room types
- 4
- Accommodates
- Up to 2 guests
Room Information
Rooms
1 / 5 Executive Floor Colonial Design Double room
- 2 guests
- full double bed
- Private bathroom
- air-conditioning
- desk
- hairdryer
- hypoallergenic
- iron
- private-bathroom
- safe
- shower
- soundproofing
- tea-or-coffee
- toiletries
- towels
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1 / 4 Deluxe Colonial Design Double room
- 2 guests
- full double bed
- Private bathroom
- air-conditioning
- bathrobe
- coffee
- desk
- fan
- fridge
- hairdryer
- hypoallergenic
- iron
- pets-allowed
- private-bathroom
- safe
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1 / 4 Terrace Colonial Design Double room
- 2 guests
- full double bed
- Private bathroom
- air-conditioning
- coffee
- desk
- fridge
- hairdryer
- hypoallergenic
- iron
- private-bathroom
- safe
- shower
- soundproofing
- tea-or-coffee
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Terrace Colonial Design Double Suite
- 2 guests
- full double bed
- Private bathroom
- air-conditioning
- coffee
- desk
- hairdryer
- hypoallergenic
- iron
- mirror
- private-bathroom
- safe
- shower
- soundproofing
- tea-or-coffee
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Guest reviews
Recent reviews shared by hotel guests
Alejandro S.
The location is wonderful and within walking distance, and the lobby looks nice, as if it was renovated sometime in the last 10 years. That said, I expected more from a Hilton property, so I'm giving it two stars. The free underground parking smelled like a sewer, which wasn't a good first impression. The property is old, and the rooms need renovation. The AC ran all night but still couldn't keep the room cold, and the tub walls had soap scum all over them, suggesting the cleaning lacked attention to detail. The restaurants are probably overpriced too. This is a grand old hotel that could be grand again after a renovation.
Teresa A.
The staff were friendly, and the location is great, within walking distance of Montejo and its good restaurants. The rooms were clean and the AC worked very well, which earned it three stars from me, but they need quite a bit of maintenance, so don't expect anything fancy or luxurious. I was travelling with my kids, and unfortunately they couldn't enjoy the pool. The water was too cold, and my son had an allergic reaction after being in it for about 10 minutes.
Rohan D.
Villa Mercedes made for a lovely stay in Mérida. The setting is quiet, even though the historic center is close enough to walk to, and breakfast was delicious and thoughtfully served. The property is beautifully maintained, with classic architecture, modern comforts, clean, peaceful interiors and well-appointed rooms. It was a pleasure to relax there after a day of exploring.
Aylin D.
Louis made my arrival and stay much more pleasant. He was professional, spoke English, greeted me with a big smile, and even remembered my dog's German name. Great job, thank you Louis. The hotel is pet friendly, and the location is good, about a 20-minute walk to the Grand Plaza. My room was spacious, with quality bedding and a good-sized bed. But the AC was loud, and with the window open for fresh air, traffic noise was loud day and night. You also have to pay extra to get away from the noisy street by upgrading to an executive room. The parking lot smelled terrible. There's a pool, though I never saw anyone swimming and it didn't really look like a swimming pool to me. Communication was difficult too. The room service guys only seemed to know the word 'what'. My English isn't perfect either, but I don't work in hospitality.
marcus L.
We were glad it was only a one-night stay. For a property that's supposed to be a five-star Hilton, it fell far short. Our room was old and dirty, with dust everywhere and hair in the bathroom. The underground parking smelled like a sewer, and when I asked at the front desk, I was told that's common in Merida.
Amenities
Everything available at this property
General Services
71 available- Shopping on site
- Air conditioning
- 24 Hour Reception
- Elevator/lift
- Currency exchange
- Smoke Free Property
- Security guard
- Ticket assistance
- Gift shop
- Express Check In/Check Out
- Television in lobby
- Terrace
- Fire Extinguisher
- All Spaces Non Smoking (Public And Private)
- Room service
- Smoke Detector
- Iron and board
- Luggage storage
- Laundry
- Safe Deposit Box
- Concierge services
- Dry Cleaning
- Telephone
- Iron
- Cafe
- Shuttle
- Car rental
- Taxi booking
- Tour assistance
- Library
- Casino
- Nightclub
- Sun Deck
- Year of most recent renovation
- Total number of rooms
- Number of floors (main building)
- Single rooms
- Double rooms
- Suites
- hotel
- American Express
- MasterCard
- Visa
- Visa Electrón
- Check In Hour
- Check Out Hour
- Late Check Out
- Mobile phone coverage
- Local and international calls
- Car hire
- Transfer service
- Airport Shuttle
- Laundry service
- Launderette
- Medical service
- Multilingual staff
- 24 Hour Security
- Bellboy service
- Air conditioning in public areas
- Hotel safe
- Cloakroom
- Lift access
- Shop
- Sun terrace
- Luggage room
- Clothes dryer
- Café
- Non Smoking Area
- Smoking area
- Highchairs
- Banquet hall
Accessibility
4 available- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
- Accessible rooms
Internet
2 available- Free Wi Fi
- Wi Fi
Parking
6 available- Parking
- Parking nearby
- Free Parking on Premises
- Car park
- Secure parking
- Valet parking
Meals
10 available- Minibar
- Bar
- Coffee/tea for guests
- Breakfast
- Buffet breakfast
- Restaurant
- Snack bar
- Kettle
- Dining area
- Poolside snack bar
Pool and beach
4 available- Swimming pool
- Indoor Pool
- Outdoor pool
- Private pool
Sports
1 available- Gym
Children
1 available- Babysitting service
Pets
3 available- Small pets allowed (under 5 kg)
- Small pets allowed (under 5 kg) not available in all rooms
- Large pets allowed (over 5 kg)
Room Amenities
7 available- Family room
- Cable TV
- Hairdryer
- Flat Screen TV
- Shower/Bathtub
- Shower
- Connecting rooms
Languages
3 available- Spanish
- English
- Multi Language Staff
What's nearby
Explore attractions, restaurants and transport around the hotel
74 m 1 min walk
114 m 1 min walk
297 m 4 min walk
12 m 1 min walk
Attractions
20- Quinta Montes Molina297 m 4 min walk
- Monumento a La Patria543 m 7 min walk
- Museo Regional de Antropología, Palacio Cantón882 m 11 min walk
- Parque de Santa Ana1.1 km 14 min walk
- Parque de Santa Lucía1.7 km 21 min walk
Restaurants
20- María Raíz y Tierra12 m 1 min walk
- ASAI Japanese Cuisine12 m 1 min walk
- Xperiencias GBV "Hotel Presidente InterContinental Mérida"24 m 1 min walk
- Stephens24 m 1 min walk
- Enterprise Rent-A-Car46 m 1 min walk
Transit
20- ADO Fiesta AmericanaBus74 m 1 min walk
- Paradero Va y Ven: Fiesta Americana_2105Bus114 m 1 min walk
- Paradero Va y Ven: Centro Internacional de Congresos_945Bus206 m 3 min walk
- Paradero Va y Ven: Paseo Montejo x Av. Colon_2799Bus250 m 3 min walk
- Paradero Va y Ven: Paseo 60_2068Bus252 m 3 min walk

Stay rules
Important conditions for your stay