Lisa M.
The rooms were clean, and reception staff spoke some English, but the service was far below what we'd expect at this price. We couldn't open the windows, the parking area was very small, and a sticker on the car key left annoying residue when removed. Check-in was 3.5 hours later than the stated time. We kept being told to wait, and at 6:30 pm they still asked us to give it another ten minutes. With a café right beside reception, offering a coffee after such a long wait would have been the least they could do. At checkout, we waited a long time again, and three people who arrived after us were served first. That was especially frustrating and unacceptable for a hotel in this category. We'll choose a different hotel in Orizaba next time.

