The Carmen Hotel - Ocean Front
About this property
Popular facilities
See all facilitiesGood to know
- Check-in
- From 16:00
- Airport shuttle
- Available for a fee
- Luggage storage
- Available
- Room types
- 4
Room Information
Rooms
1 / 6 Coral Suite
- 34 m2
- 2 x Queen-size bed 150-154 width
- Outdoor swimming pool
- Housekeeping
- Balcony
- Wi-fi
- Wake-up service
- Toiletries
- Desk
- Bathrobes
- Slippers
- Make-up mirror
- Smoke detector
- Tea and coffee making facilities
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1 / 6 Grand Ocean Suite
- 50 m2
- 1 x King-size bed 150-183 width
- Tea and coffee making facilities
- Mini fridge
- Minibar (extra charge)
- Internet access
- TV
- Direct dial telephone
- Hairdryer
- Shower
- Bathroom: 1
- Private Beach Area
- Outdoor swimming pool
- Housekeeping
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1 / 6 Owners Suite
- 71 m2
- 1 x King-size bed 150-183 width
- Desk
- Bathroom: 1
- Shower
- Hairdryer
- Direct dial telephone
- TV
- Minibar (extra charge)
- Mini fridge
- Tea and coffee making facilities
- Ironing set
- Individually adjustable air conditioning
- Safe
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1 / 6 Reef Suite City View
- 34 m2
- 1 x King-size bed 150-183 width
- Plug adaptor
- Make-up mirror
- Slippers
- Bathrobes
- Desk
- Toiletries
- Minibar (extra charge)
- Mini fridge
- Tea and coffee making facilities
- Ironing set
- Bathroom: 1
- Shower
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Guest reviews
Recent reviews shared by hotel guests
Colin D.
The location is great, and the staff were friendly, but the building felt worn out and dirty. The online photos were clearly very old. Our shower needed replacing, and the bed and couch felt more like props than usable furnishings. Staff weren’t communicating well with one another either. We were told towels had been sent up, but after waiting 45 minutes we had to leave. Then, on the way to the elevator, we saw a huge bundle of clean towels on the floor by the stairs.

JENNA
Mina at the desk was great, and the spot is hard to beat, right on the beach and near a good stretch of 5th Ave for food and bars. We spent Christmas at the Carmen and would stay again if the price worked for us. The room was decent and nicely designed, though it could use some refurbishment. Traveling with a friend made the open bathroom setup awkward, with some shuffling around needed. I imagine it’s easier for couples. The shower pressure was good, and the smart TV and internet worked well. Since it’s a city hotel with city plumbing, toilet paper has to go in the trash. I understand why, but I still can’t get used to it.
Elena K.
We only had one day here, which was our main regret. The Caribbean Sea right outside our window was stunning to wake up to, and the sunsets were perfect. Everything felt thoughtfully cared for, including the in-room Nespresso machine, which made it easy to have a good coffee before breakfast. Breakfast had a great range of tasty choices. I’d read reviews suggesting otherwise, but we were able to pick one item from the menu. We also used the discount at the hotel restaurant, where the food was very good. Our room booking included a sunbed and towel in the hotel’s beach area, which was a nice extra. It was a lovely stay, and I’d recommend it to anyone looking for luxury and relaxation.
Marlene V.
The rooms look nice, and the location is good. It’s soundproof, so I slept well. I loved it the first time I stayed, but the second visit didn’t work as well for me. There’s no privacy when using the bathroom.
Teresa F.
The beds were comfortable and the room was roomy, which are the only reasons I’d give it two stars. If you care about privacy and getting some quiet sleep, I wouldn’t stay here. Nightclubs are right next door, and there’s almost no sound insulation. The bathroom is basically two sliding clear doors, so there’s no privacy. You also have to carry your bags for three blocks because there’s no way to get them to the hotel.
Amenities
Everything available at this property
General Services
44 available- Year of construction
- Total number of rooms
- Number of floors (main building)
- Twin rooms
- Double rooms
- Suites
- Triple rooms
- Quadruple rooms
- hotel
- American Express
- MasterCard
- Visa
- Visa Electrón
- City centre
- Bus/Train station
- Nearest Bus / Metro Stop
- Airport
- Harbour
- Entertainment Area
- Key Collection
- 24 Hour Reception
- Check In Hour
- Check Out Hour
- Mobile phone coverage
- Car hire
- Transfer service
- Airport Shuttle
- Room service
- Medical service
- Multilingual staff
- 24 Hour Security
- Air conditioning in public areas
- Smoke detector
- Hotel safe
- Currency exchange facilities
- Lift access
- Terrace
- Concierge
- Sun terrace
- Luggage room
- Café
- Non Smoking Area
- Smoking area
- Parasols
Accessibility
1 available- Accessible rooms
Internet
1 available- Wi Fi
Meals
6 available- Bar
- Restaurant
- Poolside snack bar
- Swim Up Bar
- Breakfast room
- Continental breakfast
Pool and beach
5 available- Beach
- Private pool
- Private beach area
- Outdoor freshwater pool
- Sun loungers
Sports
1 available- Golf course
Pets
1 available- Small pets allowed (under 5 kg)
Room Amenities
1 available- Towels and bed linen
What's nearby
Explore attractions, restaurants and transport around the hotel
426 m 5 min walk
598 m 7 min walk
94 m 1 min walk
26 m 1 min walk
Attractions
20- Museo Frida Kahlo Playa Del Carmen94 m 1 min walk
- Playa del Carmen Lighthouse115 m 1 min walk
- Cedricplayatours169 m 2 min walk
- 3D Museum of Wonders251 m 3 min walk
- Parque Los Fundadores472 m 6 min walk
Restaurants
20- Crepe Lolly26 m 1 min walk
- Ayoka Restaurant & Beach Club27 m 1 min walk
- C-Grill31 m 1 min walk
- MUZA Surf Bar Restaurant36 m 1 min walk
- Restaurante Mi Pueblo Parrilla Mexicana42 m 1 min walk
Transit
20- Aeropuerto Internacional de CancúnAirport50.7 km
- ADO Terminal TurísticaBus426 m 5 min walk
- Colectivo pick upBus485 m 6 min walk
- Playa Del Carmen - Cancun ColectivoBus531 m 7 min walk
- ADO AlternaBus539 m 7 min walk

Stay rules
Important conditions for your stay