Roomundo

About this property

THE CARMEN HOTEL is an award winning beachfront boutique hotel for adults only located in the heart of Playa del Carmen and only a few steps away from the World Famous 5th ave. with world class shopping, outstanding restaurants and some of the best bars and nightclubs anywhere. We offer 37 unique designed suites and a rooftop sky bar infinity pool. If you are hungry our SANDBAR Beach House with its international cuisine is a must. Thirsty? try our DECK5, the only rooftop Skybar and Pool -5- stories above the beach in Playa del Carmen. With its changing entertainment program of DJs and live bands, it is the perfect place to catch some sun during the day or share a memorable evening with friends. Best rooftop in Playa!

Popular facilities

See all facilities
Free WiFi
Restaurant
Beach access
Bar
24h reception

Good to know

Check-in
From 16:00
Airport shuttle
Available for a fee
Luggage storage
Available
Room types
4

Room Information

Rooms

Coral Suite

  • 34 m2
  • 2 x Queen-size bed 150-154 width
  • Outdoor swimming pool
  • Housekeeping
  • Balcony
  • Wi-fi
  • Wake-up service
  • Toiletries
  • Desk
  • Bathrobes
  • Slippers
  • Make-up mirror
  • Smoke detector
  • Tea and coffee making facilities
What's the price for your stay?

Add your dates to see current rates.

Grand Ocean Suite

  • 50 m2
  • 1 x King-size bed 150-183 width
  • Tea and coffee making facilities
  • Mini fridge
  • Minibar (extra charge)
  • Internet access
  • TV
  • Direct dial telephone
  • Hairdryer
  • Shower
  • Bathroom: 1
  • Private Beach Area
  • Outdoor swimming pool
  • Housekeeping
What's the price for your stay?

Add your dates to see current rates.

Owners Suite

  • 71 m2
  • 1 x King-size bed 150-183 width
  • Desk
  • Bathroom: 1
  • Shower
  • Hairdryer
  • Direct dial telephone
  • TV
  • Minibar (extra charge)
  • Mini fridge
  • Tea and coffee making facilities
  • Ironing set
  • Individually adjustable air conditioning
  • Safe
What's the price for your stay?

Add your dates to see current rates.

Reef Suite City View

  • 34 m2
  • 1 x King-size bed 150-183 width
  • Plug adaptor
  • Make-up mirror
  • Slippers
  • Bathrobes
  • Desk
  • Toiletries
  • Minibar (extra charge)
  • Mini fridge
  • Tea and coffee making facilities
  • Ironing set
  • Bathroom: 1
  • Shower
What's the price for your stay?

Add your dates to see current rates.

Guest reviews

Recent reviews shared by hotel guests

Guest Rating
8.2/10
Very Good
1471 reviews

JENNA

8/10

Mina at the desk was great, and the spot is hard to beat, right on the beach and near a good stretch of 5th Ave for food and bars. We spent Christmas at the Carmen and would stay again if the price worked for us. The room was decent and nicely designed, though it could use some refurbishment. Traveling with a friend made the open bathroom setup awkward, with some shuffling around needed. I imagine it’s easier for couples. The shower pressure was good, and the smart TV and internet worked well. Since it’s a city hotel with city plumbing, toilet paper has to go in the trash. I understand why, but I still can’t get used to it.

Elena K.

10/10

We only had one day here, which was our main regret. The Caribbean Sea right outside our window was stunning to wake up to, and the sunsets were perfect. Everything felt thoughtfully cared for, including the in-room Nespresso machine, which made it easy to have a good coffee before breakfast. Breakfast had a great range of tasty choices. I’d read reviews suggesting otherwise, but we were able to pick one item from the menu. We also used the discount at the hotel restaurant, where the food was very good. Our room booking included a sunbed and towel in the hotel’s beach area, which was a nice extra. It was a lovely stay, and I’d recommend it to anyone looking for luxury and relaxation.

Marlene V.

6/10

The rooms look nice, and the location is good. It’s soundproof, so I slept well. I loved it the first time I stayed, but the second visit didn’t work as well for me. There’s no privacy when using the bathroom.

Teresa F.

4/10

The beds were comfortable and the room was roomy, which are the only reasons I’d give it two stars. If you care about privacy and getting some quiet sleep, I wouldn’t stay here. Nightclubs are right next door, and there’s almost no sound insulation. The bathroom is basically two sliding clear doors, so there’s no privacy. You also have to carry your bags for three blocks because there’s no way to get them to the hotel.

Amenities

Everything available at this property

60 Facilities

General Services

44 available
  • Year of construction
  • Total number of rooms
  • Number of floors (main building)
  • Twin rooms
  • Double rooms
  • Suites
  • Triple rooms
  • Quadruple rooms
  • hotel
  • American Express
  • MasterCard
  • Visa
  • Visa Electrón
  • City centre
  • Bus/Train station
  • Nearest Bus / Metro Stop
  • Airport
  • Harbour
  • Entertainment Area
  • Key Collection
  • 24 Hour Reception
  • Check In Hour
  • Check Out Hour
  • Mobile phone coverage
  • Car hire
  • Transfer service
  • Airport Shuttle
  • Room service
  • Medical service
  • Multilingual staff
  • 24 Hour Security
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safe
  • Currency exchange facilities
  • Lift access
  • Terrace
  • Concierge
  • Sun terrace
  • Luggage room
  • Café
  • Non Smoking Area
  • Smoking area
  • Parasols

Accessibility

1 available
  • Accessible rooms

Internet

1 available
  • Wi Fi

Meals

6 available
  • Bar
  • Restaurant
  • Poolside snack bar
  • Swim Up Bar
  • Breakfast room
  • Continental breakfast

Pool and beach

5 available
  • Beach
  • Private pool
  • Private beach area
  • Outdoor freshwater pool
  • Sun loungers

Sports

1 available
  • Golf course

Pets

1 available
  • Small pets allowed (under 5 kg)

Room Amenities

1 available
  • Towels and bed linen

What's nearby

Explore attractions, restaurants and transport around the hotel

60 places nearby
Closest Bus ADO Terminal Turística

426 m 5 min walk

Closest Ferry Terminal Marítima de Playa del Carmen

598 m 7 min walk

Top attraction nearbyMuseo Frida Kahlo Playa Del Carmen

94 m 1 min walk

Dining nearby 20 Restaurants

26 m 1 min walk

Attractions

20
  • Museo Frida Kahlo Playa Del Carmen94 m 1 min walk
  • Playa del Carmen Lighthouse115 m 1 min walk
  • Cedricplayatours169 m 2 min walk
  • 3D Museum of Wonders251 m 3 min walk
  • Parque Los Fundadores472 m 6 min walk

Restaurants

20
  • Crepe Lolly26 m 1 min walk
  • Ayoka Restaurant & Beach Club27 m 1 min walk
  • C-Grill31 m 1 min walk
  • MUZA Surf Bar Restaurant36 m 1 min walk
  • Restaurante Mi Pueblo Parrilla Mexicana42 m 1 min walk

Transit

20
  • Aeropuerto Internacional de CancúnAirport50.7 km
  • ADO Terminal TurísticaBus426 m 5 min walk
  • Colectivo pick upBus485 m 6 min walk
  • Playa Del Carmen - Cancun ColectivoBus531 m 7 min walk
  • ADO AlternaBus539 m 7 min walk
Map

Stay rules

Important conditions for your stay

Check-in16:00Front desk timing