Marta M.
Great all-inclusive.

Recent reviews shared by hotel guests
Great all-inclusive.

I wouldn't recommend it, especially for the price. I booked an expensive room with an ocean view, but the jacuzzi wasn't working, and I found out only after I got in. My room also wasn't cleaned until after 4 p.m. The common areas could have been much cleaner, too. Only one restaurant was open. When I couldn't get a table there, I booked at the Wyndham Maya, but was told I'd have to walk because there was no transport. I also arranged airport transfers both ways. The service, which I later found out was outsourced, was poor: the vehicles were dirty and in bad shape, and they weren't on time.
We had wonderful days with the family. The place is beautiful.
The service was awful.
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