Hotel & Suites Domani

The beach and pool are nice, but our penthouse stay was one of the most disappointing hotel experiences we’ve had. The listing was misleading, basic amenities were missing, and customer care was poor. When we checked in, a staff member did say the penthouse had no direct sea view except from the shared patio. They didn’t tell us that there was essentially no outside view at all. All three living room windows are blocked by concrete walls from a newer, taller building that went up just weeks ago. Construction is ongoing and expected to continue for another year or more, with wall banging early in the morning. The “penthouse” felt more like a basement on a rooftop. Rain also came in through the only two windows that actually face outside. Other problems piled up: there was no toilet paper when we arrived, the shower had no water pressure, and our group of five had just one key. The couches were old and uncomfortable. The air conditioning blew straight onto the beds, making it hard to sleep with it on. There was no phone in the room to call reception, the Wi-Fi didn’t reach the bedroom, and the unit is on the fourth floor with no elevator. I lost the key card at one point, and they told me it would cost 350 Mexican pesos to replace. The fee itself wasn’t the real issue. It was the general lack of flexibility and willingness to help during our stay. When I brought up the problems at the front desk and asked to speak with the manager, I was told he wasn’t available. Staff didn’t acknowledge the issues or apologize for the inconvenience. They seemed more focused on ensuring I paid for the last day. They even gave me a letter saying I had to pay by the end of the day or leave. Before booking the penthouse, be aware that its windows face concrete walls, there’s no elevator to the fourth floor, and water pressure is poor. Wi-Fi is weak in the bedroom, and you may want to bring essentials like toilet paper and dish soap. The beachfront location and pool are pleasant, but know what you’re booking.