Bungalows Rega

We've booked Rega Suites for next year, after staying here for a second year. The location is excellent, and I can't praise the staff enough. They're friendly, efficient, and always smiling. Jessica at reception is so helpful. Highly recommended!

What makes bungalows REGA a five-star stay for my wife and me is the front desk team. The two women there are so friendly, helpful, and professional. We talk with them every day, and they get us whatever we need, which has made our stay really pleasant. We felt welcome from everyone at the hotel, including the cleaning staff, who were also amazing and friendly. We arrived early, and the woman at the front desk made waiting easy and got our room ready right away, even though she was working a double shift. Our suite has a kitchen, dining room, comfortable beds, and a bathroom with good water flow and a nice shower. It's nice for the price.

After our first visit, we came back and spent 16 days here. We still love it and wouldn't trade it for anywhere else. The staff are always friendly and helpful, the pool is wonderful, and the location is great, with shops and food vendors right outside the door.

We left within 45 minutes of arriving and requested a refund. Reception couldn't authorize one and suggested contacting hotels.com or Expedia.com. For over two weeks, we've tried by email and phone to get back even part of the $400+ we paid. The booking company says the hotel either isn't responding or is refusing to refund anything. We were only in the room while arranging somewhere else to stay, and the hotel wasn't close to full, so I don't think our departure cost them a potential booking. My husband and I were there with another couple from Nov 26-29. The promotional photos and the 9.2 rating didn't match the rooms we found. They were poorly equipped, cheaply furnished, not entirely clean, and not worth the fee. The woman at reception did her best to help and offered a "better" room, but the condition of that room and the hotel made us want to leave. Our friends didn't even enter their suite. Jessica from the front desk offered another room, but we didn't look at it because our friends' room was already unacceptable. There was no soap, toilet paper holder, or facecloth in the bathroom. The mirror was chipped, and the walls were cracked and dirty, especially by the light switch. In the bedroom, bare wires hung over the bed, there was no overhead fan in our room, and the other couple's fan had filthy blades. The ceiling and walls had water stains and cracks, and there was an exposed electrical junction box. The concrete bed platforms were scratched, chipped, and dirty. The kitchen had a rusty, dirty standing fan, food in the sink drain, a microwave hanging off the counter because it didn't fit, and a stinky fridge. There was no drinking water or even basics like salt and pepper. The blackout curtains were worn through, and the window and outdoor vents were dirty. The pool was green and looked like it had algae, unlike the blue pool in the marketing photos. The outdoor corridors had only hanging bulbs, not proper lights. The photos and ratings on your website don't match what's provided. I wouldn't trust the ratings on most booking sites. This hotel doesn't deserve a 9.2. It had only 30 reviews despite being over a decade old, which makes me wonder whether some reviews get deleted.