Hilton Grand Vacations Club La Pacifica Los Cabos

It was amazing to spot dozens of whales passing across the ocean from our room balcony and the pool area. Go in the right season, like Jan to April, and you might get to see that too. The resort has its own little bay where you can swim, with beach activities for rent just outside, including jet ski, paddle, ATV and horseback riding. The place is lovely for a relaxed stay, with infinity pools, beautiful sunsets and moon nights, excellent food, exceptional service, and such friendly, personal staff. I also witnessed a very romantic wedding there, with the sunset in the background.

The beach, pools, decor, rooms and restaurants are beautiful, and the service team is incredible. Vela stood out in particular. Still, it felt like the resort was trying to nickel and dime us for every little thing, even with the prices you expect at a place like this. It was worse as an HGV member, with the captive audience feeling and constant upselling. I was approached more than six separate times to sit through a member update, including while I was sleeping. Watch the prices too: guac is $25usd, and drinks are around $20usd.

The restaurants were all great, and the service made the trip especially memorable. Our first waiter, a young man named Guillermo, made us feel so special. On the beach, Christian and Fidel were incredible too. Vela was our favorite, and Fernando and all his co-workers were the best waiters we’ve ever had. The whole trip was amazing. Neva and I are both so grateful!

The property is beautiful, clean and stunning, easily a 10 out of 10 if I were judging only that. But the treatment we received made the stay unacceptable. I rarely write reviews, but I saw service and rule enforcement that felt unequal, and it raised serious concerns for me about racial bias. I’m a Black American woman and my partner is a white American man. I’m one of very few Black or Brown guests here, and the difference I observed was clear and disturbing. At dinner we waited a long time to order and get food, and received no table service. I had to get up and complain to the hostess just to get water. Nobody followed up after that, even though I could see waiters serving nearby tables. My pasta arrived extremely salty and completely inedible, as if salt had been poured over it. I tried for a long time to get help, but staff avoided eye contact and our table. They left my plate at the end of the table without asking if I was okay. When I finally got someone’s attention, the response felt dismissive, and the only remedy offered was noodles and red sauce. We were there for about two hours. If I hadn’t been able to share my partner’s food, I would have left without a meal. The same pattern showed up elsewhere. We waited roughly 10-20 minutes for basic attention like menus and water, and asking more than once didn’t speed things up. Bread came just before our meal, nearly an hour after we sat down. Meanwhile, nearby white-skinned families got menus and water right away, frequent check-ins, and attention from several staff. At the pool I couldn’t get service, and when I went to the bar myself, I stood there without help. A non brown couple arrived after me and got assistance immediately. Only after they were helped did anyone acknowledge me. I was there first but treated as a lower priority. It was obvious from the bartender’s behavior that making them happy was urgent, while helping me seemed unimportant. We were also told we couldn’t sit in an empty cabana after hours, though we could see other guests doing something very similar without being corrected. I raised the issues with the manager on duty. She seemed concerned, but also somewhat dismissive. She kept assuring me it wasn’t because of my meal wrist band or my skin, and said she’d contact the food and beverage manager to get their view. I later saw that someone had described a very similar experience a few months ago, which is incredibly alarming and further strengthens my concern that Black and Brown guests are treated differently. Management needs to address service consistency and take concerns about bias seriously. I would have loved to return, but I don’t think this beautiful property is worth the frustration of being treated differently.