Hotel B Unique - Adults Only

The rooms and pool were quite nice, and the hotel was very clean. The food, though, was bad, and the price didn’t feel justified. Beyond the beautiful nature, which wasn’t the hotel’s doing, there was nothing particularly special to offer. The service also felt very inhuman. I’ve stayed at five-star hotels before, and this was far from those experiences. The hotel staff knew it was someone’s birthday and saw that person crying over a broken leg and a ruined vacation, but did nothing. A receptionist told me I should feel delighted instead because I was staying at this hotel. That was cold. The hotel didn’t owe me anything, but the lack of even a small human gesture was striking. They were quick to overcharge for everything, but a high price alone doesn’t make a hotel good. I’d never come back.

The ocean view at sunset is hard to beat, and the hotel has a peaceful feel from the moment you arrive. We had a great stay overall, and the bathroom products smelled so good that I wish I could buy them there. I even used the bath gel for a bubble bath. My husband kept telling me I smelled lovely. The staff made us feel welcome. David and Marco were especially helpful to my husband and me, and Jorge gave us a warm welcome at dinner on our first night. Yessica and Marin were also lovely. We had a memorable first scuba dive with Island Divers Cozumel. Our instructor Padi was patient, kind, and fun, which helped us through our nerves. A few things made the stay less comfortable. The beds were very hard, and we struggled to sleep. The cabana beds felt more comfortable. There are only a few TV channels and no Netflix or other streaming. At the restaurant, several things on the menu were unavailable in one day: wontons, guacamole, and bacon. For a five-star hotel, I expected the ingredients listed on the menu to be on hand. We told the hotel it was our honeymoon, but nothing special was arranged, so I wouldn't count on extras for a special occasion. I booked the Jr. Suite in June for a late October trip and was assigned floor 3. There are only three of these suites, on floors 3, 4, and 5, so ask ahead if you'd prefer a higher one. We also came across the opening ceremonies for Dia de los Meurtos while walking around town. I wish we'd been there for the whole week to celebrate. All in all, a great experience. Thank you Hotel B Unique!

The rooms are nice and the pool is pleasant, but I can't recommend this place after the service we experienced. We've stayed in hotels and restaurants across more than 90 countries and have never had service this bad. It was hard to get a waiter's attention, and other reviews suggest we weren't the only ones. The waiters were rude, yet still expected a 15-20% tip for what felt like serving ourselves. Staff seemed to say no first whenever we asked for anything. At breakfast, a waiter told us they only had juice, even though other guests got juice and it appeared on the lunch board menu. We also found a Snickers missing from the minibar after housekeeping, though we hadn't eaten it. Reception said okay when we reported it, but we were charged anyway. We saw other people mention the same thing. It's not about the $2, it's that this seems to happen routinely. I'd avoid this place.

We love this part of Cozumel and have been coming here for decades. The snorkeling was better than anywhere else we've seen on the island, and the food, setting, service, and accommodation were all top notch. We plan to return. The problem was the air conditioner leak. Maintenance tried to fix it five times, but the ice bucket still filled several times a day. The constant dripping and slippery floor were nearly intolerable, and over our 10-day stay it even became a bit comical. I'm sure the hotel didn't want this to happen, but they couldn't resolve it. By checkout, paint and drywall were falling from the ceiling below the unit.