Beatriz M.
I went to another hotel in the end because of how they handled things. At least four couples had called to book and been assigned rooms, but none of us got those rooms when we arrived. Another couple had the same problem before me, and a friend attending the event did too. They'd also been given a room number when they booked, then the hotel knew nothing about it on arrival. I first tried to reserve on February 3rd. It took until around my tenth call to get an answer. The woman who helped me took my details and gave me a room number. I asked whether I needed to pay a deposit to hold it, and they said no, only to let them know if I couldn't come. When I arrived on February 21st, they hadn't registered my name and said the room they'd assigned me was already occupied. The person helping me said they'd already had problems with a girl who answered the phone. Apparently nothing had been done about it. I was attending an event, and this hotel had been recommended to me, so the whole thing was quite an ordeal.
