Hotels in Tulum, MX
Downtown Tulum Hotel
Smoke-free
About this property
Good choice if you’re looking forward to taking some rest at the hotel as much as to walking around the city. Hotel "Downtown Tulum Hotel" is located in Tulum. This hotel is located 1 km from the city center. You can take a walk and explore the neighbourhood area of the hotel. Places nearby: Xel-Ha Water Park, Coba Ruins and Xcaret Eco Theme Park.
Location
Spend an evening in a nice atmosphere of the bar. Taste the local cuisine and have a rest in the restaurant. If you can’t live without coffee, drop by the cafe. Free Wi-Fi is available on the territory. Ask for more information when checking in.
The beauty and wellness services: a spa center and a doctor. Tourists who can’t live without swimming will appreciate an outdoor pool. You can take your pet with you for the journey. Pets are allowed. For the free movement around the city, the hotel offers a transfer for you.
Accessibility: there is an elevator/lift. Additional services that the hotel offers to its guests: a safe-deposit box and a concierge. The staff of the hotel will be happy to talk to you in English and Spanish.
At the hotel
Here’s what you’ll find in the room to have a rest after a long day: a shower, a mini-bar and a bathrobe. The room equipment depends on its category.
Room amenities
Popular facilities
See all facilitiesGood to know
- Check-in
- From 15:00
- Check-out
- Until 12:00
- Breakfast
- Available
- Airport shuttle
- Available for a fee
- Reception
- 24/7
- Pets
- Allowed
- Accessibility
- Wheelchair accessible
- Luggage storage
- Available
- Languages
- Spanish, English
- Smoking
- Smoke-free
- Room types
- 4
Room Information
Rooms
1 / 6 Deluxe Double room
- 2 guests
- full double bed
- Private bathroom
- air-conditioning
- mini-bar
- private-bathroom
- safe
- shower
- soundproofing
- towels
- wi-fi
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1 / 6 Comfort Quadruple room
- 4 guests
- Private bathroom
- air-conditioning
- private-bathroom
- safe
- shower
- soundproofing
- towels
- wi-fi
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1 / 6 Standard room
- Private bathroom
- air-conditioning
- hairdryer
- private-bathroom
- safe
- shower
- soundproofing
- towels
- wi-fi
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1 / 4 Deluxe Double Suite
- 2 guests
- full double bed
- Private bathroom
- mirror
- private-bathroom
- safe
- telephone
- toiletries
- towels
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Guest reviews
Recent reviews shared by hotel guests
Guest Rating
9.2/10
Excellent Featured review
Olivia S.
10/10
I found this place by chance and ended up staying for a long time. My room is spacious, elegant, and clean, and the two pools, elevator, and rooftop make for a great stay. The rooftop has good drinks and a party every night. Reception staff are warm and friendly, and the hospitality and room service have been exceptional. With its location in town and the quality of the food, this is a top choice considering the price and hospitality. I hope to bring my parents next time. Thanks to the staff so far.
Mina R.
10/10
Jose made our family feel welcome from the moment we arrived. He checked in with us, shared useful tips, and recommended local restaurants that were all hits with the family. The hotel was clean and cozy, with a relaxed Tulum feel. Our room was comfortable and quiet after a day out. Its central location meant we could walk to restaurants, shops, and local venues without needing to drive everywhere. We’d gladly stay again and recommend Downtown Tulum Hotel, especially for families looking for convenience, comfort, and thoughtful hospitality. Thanks to Jose for making it such a memorable trip!
Gavin B.
6/10
This is just based on my stay, and others may have a different experience. The room was comfortable, with a soft bed and equally soft pillows, and the AC worked well. There was no TV, and the water was lukewarm at best, never hot. During our holiday night, music was really loud until around 1-2am, then people upstairs kept yelling after it stopped. Sunday night was calm, with no music. The on-site cafe is open from 8am till noon, and the breakfast was very good. I’d recommend trying it even if you’re not staying there.
Mateo R.
2/10
The refund policy is garbage. You have to cancel three days before your booked date to get a refund. It doesn’t matter if the service is horrible and makes you decide not to stay the night, they still want your money. Keep this up and you’ll follow Tulum’s bankrupt trend. Nice job, eh. Pure crap.
ulla L.
10/10
The rooftop bar stays loud until 2 AM, so keep that in mind if you’re a light sleeper. It’s a plus if you like late nights. We loved this small, stylish hotel, with clean, airy rooms and a peaceful courtyard pool among the palms. The architecture opens across three floors up to the roof, making it feel light and open. Liz and Jesus were especially friendly and helpful. Great if you enjoy calm days and lively nights.
Amenities
Everything available at this property
71 Facilities
General Services
41 available- Air conditioning
- 24 Hour Reception
- Elevator/lift
- Smoke Free Property
- Security guard
- Garden
- Terrace
- All Spaces Non Smoking (Public And Private)
- Outdoor furniture
- Room service
- Mosquito net
- Safe Deposit Box
- Concierge services
- Luggage storage
- Cafe
- Airport transportation
- Nightclub
- Sun Deck
- Temperature control for staff
- Extra decontamination measures
- Temperature control for guests
- Personal protection equipment for guests
- Additional Measures Against COVID 19
- Total number of rooms
- hotel
- City centre
- Bus/Train station
- Airport
- Entertainment Area
- Car hire
- Airport Shuttle
- 24 Hour Security
- Hotel safe
- Concierge
- Sun terrace
- Bikes available
- Café
- Non Smoking Area
- Smoking area
- Solarium
- Diving
Accessibility
3 available- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
Internet
2 available- Free Wi Fi
- Wi Fi
Meals
8 available- Minibar
- Bar
- Breakfast
- Restaurant
- Dining area
- Poolside snack bar
- Continental breakfast
- À la carte dinner
Business Services
1 available- Conference Hall
Recreation & Wellness
3 available- Doctor
- Spa
- First Aid Kit
Pool and beach
5 available- Outdoor pool
- Beach/pool towels
- Beach
- Outdoor freshwater pool
- Outdoor Rooftop Swimming Pool
Pets
1 available- Pets allowed
Room Amenities
5 available- Hairdryer
- Shower
- Bathrobe
- Toiletries
- Towels and bed linen
Languages
2 available- Spanish
- English
What's nearby
Explore attractions, restaurants and transport around the hotel
58 places nearby
Closest Bus Tulum-Bacalar-Chetumal-Combi
305 m 4 min walk
Closest Train Estación Tulum
3.7 km
Top attraction nearbyParque Dos Aguas
624 m 8 min walk
Dining nearby 20 Restaurants
7 m 1 min walk
Attractions
20- Parque Dos Aguas624 m 8 min walk
- Cenote Calavera1.7 km 21 min walk
- Parque Nacional Tulum2.3 km 29 min walk
- Playa Pescadores2.9 km 36 min walk
- Tulum3.0 km 37 min walk
Restaurants
20- La Malena7 m 1 min walk
- Fonda Huauzontle10 m 1 min walk
- El Pescador13 m 1 min walk
- Quebirrialamia49 m 1 min walk
- Tempura Catch - Street Food56 m 1 min walk
Transit
18- Tulum-Bacalar-Chetumal-CombiBus305 m 4 min walk
- Colectivo para la playaBus385 m 5 min walk
- Colectivo to ValladolidBus516 m 6 min walk
- Vanes foraneasBus538 m 7 min walk
- ColectivoBus574 m 7 min walk
Stay rules
Important conditions for your stay
Check-in15:00 – 18:00Front desk timing
Check-out12:00Departure timing
Fees and optional services
Children's meals
Ages 0-0 - Breakfast - Free