Hotels in Tulum, MX
Biwa Tulum
Smoke-freeFamily friendly
About this property
Good choice if you’re looking forward to taking some rest at the hotel as much as to walking around the city. Hotel "Biwa Tulum" is located in Tulum. This hotel is located in walking distance from the city center. You can take a walk and explore the neighbourhood area of the hotel. Places nearby: Xel-Ha Water Park, Coba Ruins and Xcaret Eco Theme Park.
Location
You can stop by the bar. You can stop by the restaurant. Have a cup of coffee in the cafe and, who knows, maybe it’s going to be the best one in the city. Free Wi-Fi on the territory will help you to stay on-line.
If you travel by car, there’s a parking zone. Also, the following services are available for guests at the hotel: a massage room and a solarium. Guests who love doing sports will be able to enjoy a fitness center. Tourists who can’t live without swimming will appreciate a pool and an outdoor pool.
You can arrange a business meeting, a board meeting, and even a job interview as there is a business center. The tour assistance desk of the hotel will help you book an excursion. If you want to make your journey even more comfortable, you can order a transfer. Accessible for guests with disabilities: the elevator helps them to go to the highest floors.
Additional services that the hotel offers to its guests: a laundry, dry cleaning, car rental, a safe-deposit box and a concierge. The staff of the hotel speaks English and Spanish.
At the hotel
Popular facilities
See all facilitiesGood to know
- Check-in
- From 15:00
- Check-out
- Until 12:00
- Parking
- Free
- Breakfast
- Available
- Extra bed
- USD 25 per guest/night
- Pets
- Not allowed
- Accessibility
- Wheelchair accessible
- Late checkout
- Available for a fee
- Luggage storage
- Available
- Languages
- Spanish, English, Multi-language staff
- Smoking
- Smoke-free
- Children
- Family friendly
- Room types
- 4
Room Information
Rooms
1 / 6 Standard Double room with balcony
- 2 guests
- full double bed
- Private bathroom
- air-conditioning
- balcony
- coffee
- desk
- fan
- hairdryer
- private-bathroom
- safe
- shower
- tv
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1 / 6 Standard Twin room
- 2 guests
- twin beds
- Private bathroom
- air-conditioning
- coffee
- hairdryer
- private-bathroom
- safe
- tv
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1 / 3 Pearl Master Suite
- Private bathroom
- mirror
- private-bathroom
- safe
- telephone
- toiletries
- towels
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1 / 6 Standard Double room
- 2 guests
- full double bed
- Private bathroom
- private-bathroom
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Guest reviews
Recent reviews shared by hotel guests
Guest Rating
9/10
Excellent Featured review
Molly G.
6/10
The room itself was beautiful and comfortable, but the noise, Wi-Fi, and air conditioning made this feel more like a three-star than a four-star hotel. I stayed from 9/22/25 to 9/26/25 in a two-bedroom suite with a full kitchen, living room, one bathroom, and balcony. It had a queen bed in one room and two twins in the other. Tulum was in the high 90s with extreme humidity during my stay. At check-in we were told to insert a key card into a slot to turn on the electricity, including the air conditioner. We left it in while out so the apartment would be cool when we got back, but housekeepers kept removing it and shutting off the AC. I asked the front desk to tell them to leave it in, but they continued doing it every day. The suite became suffocatingly hot, even dangerous, and took over an hour to cool down. It felt like they were doing it to save electricity, at the expense of guests. The street noise was very loud, with no real peace and quiet, so bring earplugs. The Wi-Fi was terrible too. There weren’t regular TV channels, only streaming, but the connection was so bad that anything we watched kept stopping.
talia R.
10/10
Everything was clean and up to date, with a nice bathroom and plenty of outlets for charging. Our two-bedroom unit had a good-sized sitting area and kitchen. The staff were wonderful, kind, and very helpful, and the attached restaurant served great food. There’s a workout area with a pool table, which made for a nice evening. A lovely hotel in Tulum.
SOFIA N.
10/10
Cafe Don Thomas is right beside the hotel, and the breakfast there was tasty. We also rented bicycles, which made getting around easy, and the pool was a welcome way to cool off in the February heat. Our room had plenty of space, and the staff were friendly. We had to reschedule our trip to Tulum, and Hotel Biwa handled it helpfully and professionally.
marisol V.
10/10
We were three friends sharing an apartment with two bedrooms, one with twin beds and the other with a queen. The beds were comfortable, the AC worked well, and the living room had a cozy couch and the option to add streaming services. We ate breakfast at Don Tomas every day and really enjoyed both the food and the excellent service. When I left my speaker behind at checkout, the staff brought it out to me while we waited for our taxi. The pool was lovely, and there are restaurants and bars nearby.
Natalia C.
6/10
Clean, affordable, and by far the best little local hotel in TULUM!
Amenities
Everything available at this property
104 Facilities
General Services
66 available- Elevator/lift
- Smoking areas
- Smoke Free Property
- Security guard
- Ticket assistance
- Terrace
- Reception desk
- Room service
- Luggage storage
- Laundry
- Safe Deposit Box
- Concierge services
- Dry Cleaning
- Cafe
- Shuttle
- Car rental
- Airport transportation
- Transfer services
- Tour assistance
- Billiards
- Sun Deck
- Solarium
- Temperature control for staff
- Extra decontamination measures
- Temperature control for guests
- Contactless Check In And/Or Check Out
- Additional Measures Against COVID 19
- Year of most recent renovation
- Total number of rooms
- Number of floors (main building)
- Twin rooms
- Double rooms
- Junior suites
- hotel
- American Express
- Diners Club
- MasterCard
- Visa
- City centre
- Bus/Train station
- Nearest Bus / Metro Stop
- Airport
- Entertainment Area
- Check In Hour
- Check Out Hour
- Late Check Out
- Mobile phone coverage
- Car hire
- Transfer service
- Airport Shuttle
- Laundry service
- Multilingual staff
- 24 Hour Security
- Air conditioning in public areas
- Hotel safe
- Lift access
- Concierge
- Sun terrace
- Luggage room
- Clothes dryer
- Bikes available
- Café
- Non Smoking Area
- Banquet hall
- Show cooking
- Printer
Accessibility
2 available- Accessibility features
- Wheelchair Accessible
Internet
2 available- Free Wi Fi
- Wi Fi
Parking
3 available- Parking
- Car park
- Secure parking
Meals
8 available- Bar
- Breakfast
- Buffet breakfast
- Restaurant
- Dining area
- Poolside snack bar
- Air conditioning in Restaurant
- Breakfast room
Business Services
4 available- Business center
- Conference Hall
- Conference room
- Meeting room
Recreation & Wellness
2 available- Massage
- First Aid Kit
Pool and beach
6 available- Beach shuttle
- Swimming pool
- Outdoor pool
- Beach/pool towels
- Beach
- Private pool
Sports
5 available- Fitness facilities
- Bicycle hire service
- Bicycle storage
- Hotel’s own bike shop/workshop
- Gym
Pets
1 available- Pets Not Allowed
Room Amenities
2 available- Family room
- Towels and bed linen
Languages
3 available- Spanish
- English
- Multi Language Staff
What's nearby
Explore attractions, restaurants and transport around the hotel
58 places nearby
Closest Bus Tulum-Bacalar-Chetumal-Combi
395 m 5 min walk
Closest Train Estación Tulum
3.4 km
Top attraction nearbyParque Dos Aguas
710 m 9 min walk
Dining nearby 20 Restaurants
10 m 1 min walk
Attractions
20- Parque Dos Aguas710 m 9 min walk
- Cenote Calavera1.4 km 17 min walk
- Parque Nacional Tulum2.5 km 31 min walk
- Tulum3.1 km
- Playa Pescadores3.2 km
Restaurants
20- Fridas Tulum10 m 1 min walk
- Don Tomas Cafe12 m 1 min walk
- Los dogos Hot Dogs y Hamburguesas31 m 1 min walk
- Souvlaki Deli47 m 1 min walk
- La ceiba Tulum48 m 1 min walk
Transit
18- Tulum-Bacalar-Chetumal-CombiBus395 m 5 min walk
- Vanes foraneasBus566 m 7 min walk
- ColectivoBus584 m 7 min walk
- Colectivo to ValladolidBus617 m 8 min walk
- Colectivo para la playaBus620 m 8 min walk
Stay rules
Important conditions for your stay
Check-in15:00 – 21:00Front desk timing
Check-out12:00Departure timing
Fees and optional services
Extra beds
Extra bed (1 available) - Extra charge may apply