jacob M.
The room and property were lovely, with thoughtful design, comfortable accommodation, and two excellent pools: one on the roof and one in the center of the complex. The staff were welcoming, and the Airbnb host was friendly and quick to respond. We stayed for a week at the beginning of January. The downsides at the property were cleanliness that fell short of what I’d expect at other hotels, and a kitchen with too few utensils and appliances. You need transport to reach downtown or the beach. We rented scooters and bought groceries, though there’s also a small shop by the entrance with drinks, snacks, and a few basics. The access road has about 100 meters of dirt and huge potholes, making it difficult even for taxis. The area itself was still decent despite those issues. The scooter rental from Quenzel Motors was a much worse part of the trip. We paid a $400 USD deposit for three days. On the first day, after about 20-30 km, we got a flat and were stranded for nearly an hour waiting for help. They charged around $30 USD to repair it, but the repair didn’t hold. Two kilometers later we got another flat. They brought a replacement scooter, then said we’d damaged the first scooter’s rim and charged another $250 USD. We had no further trouble for the rest of the rental, but a month and a half later we still hadn’t received the $400 deposit back. At first they said the delay was normal, but after several attempts to contact them, they stopped replying. We feel we were scammed. Online, we found other customers describing similar experiences. I absolutely wouldn’t recommend renting from this company.
