Hotels in Genting Highlands, MY
Resorts World Genting - Crockfords
About this property
Dreaming about a first-class hotel? Welcome to hotel "Resorts World Genting - Crockfords" is located in Genting Highlands. This hotel is located in the city center. In the morning, have a cup of coffee while looking at the city from the window. You can take a walk and explore the neighbourhood area of the hotel — Batu Caves, National Zoo and Petrosains Science Discovery Centre.
Location
Spend an evening in a nice atmosphere of the bar. You can stop by the restaurant. Free Wi-Fi on the territory will help you to stay on-line. Specially for tourists who travel by car, there’s a parking zone.
You won’t be bored as at the hotel you will find a casino. For the free movement around the city, the hotel offers a transfer for you. Accessibility: there is an elevator/lift. Additional services that the hotel offers to its guests: a laundry, dry cleaning, press, a safe-deposit box and a concierge.
The staff of the hotel will be happy to talk to you in English.
At the hotel
In the room, for you, there is a shower, a TV, a mini-bar, a bathrobe and slippers. Please note that the listed services may not be available in all the rooms.
Room amenities
Popular facilities
See all facilitiesGood to know
- Check-in
- From 15:00
- Check-out
- Until 12:00
- Accessibility
- Wheelchair accessible
- Luggage storage
- Available
- Languages
- English, Chinese
- Room types
- 4
Room Information
Rooms
1 / 6 Superior Double room
- 2 guests
- full double bed
- Private bathroom
- air-conditioning
- bathrobe
- desk
- fan
- fridge
- hairdryer
- iron
- mini-bar
- pillows
- private-bathroom
- safe
- slippers
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1 / 6 Executive Suite
- Private bathroom
- air-conditioning
- bathrobe
- coffee
- desk
- fan
- fridge
- hairdryer
- iron
- mini-bar
- mirror
- pillows
- private-bathroom
What's the price for your stay?
Add your dates to see current rates.
1 / 6 Double Suite
- 2 guests
- full double bed
- Private bathroom
- mirror
- private-bathroom
- safe
- telephone
- toiletries
- towels
What's the price for your stay?
Add your dates to see current rates.
1 / 6 Junior Suite
- Private bathroom
- coffee
- hairdryer
- private-bathroom
- safe
- toiletries
- tv
What's the price for your stay?
Add your dates to see current rates.
Guest reviews
Recent reviews shared by hotel guests
Guest Rating
8.8/10
Very Good Featured review
chong L.
4/10
The part that frustrated me most was a call from customer service about seven hours after I’d checked out, saying the hair dryer bag was missing. I had to explain that housekeeping had exchanged the faulty hair dryer during our stay. The hotel apparently hadn’t properly recorded the replacement, and no one checked the housekeeping records or service requests before calling and implying something was missing. This avoidable mix-up reflects poor communication between departments, and guests shouldn’t have to spend time clearing up an issue like this. The check-in was also extremely slow, with reception seeming confused and unprepared. Housekeeping itself was poorly coordinated: we reported the faulty hair dryer early in the morning and they replaced it, but the exchange wasn’t entered properly in the system. My stay at Crockfords Hotel Genting Highlands was frustrating and far below what I expected from a five-star hotel. I hope management improves training, internal communication, and service quality.
David T.
4/10
Check-in fell well below what I’d expect from a five-star hotel. Reception told us four times to wait another ten minutes, and the delays dragged on. Even once the room was ready, they made us go through verification again, show our ID card again, and take a photo before handing over the keys. The whole process was inefficient and frustrating.
Nic L.
2/10
We ordered the night tea set at 4:09 pm, then waited 45 minutes before staff told us preparing it would take an hour. They should have let us know about that wait when we ordered.
Suad A.
8/10
The room and bathroom were new and very clean, and the shower was AMAZING. Mr. Jahid was also very helpful throughout our stay. The only problem I ran into was check-in: we didn’t get our room on time, and the lobby was full of people waiting. They need to sort that out.
David L.
2/10
The room on the level I stayed in had elegant decor and a marble wall. But how does a bathroom in a five-star hotel end up with so many little holes in the wall, like those strange, hole-covered walls in mamak toilets? There are specialists in Malaysia now who can repair wall holes directly, without hacking out or removing the existing marble.
Amenities
Everything available at this property
59 Facilities
General Services
36 available- Air conditioning
- Elevator/lift
- Smoking areas
- Currency exchange
- Security guard
- Newspapers
- Television in lobby
- Fire Extinguisher
- Reception desk
- Room service
- Laundry
- Safe Deposit Box
- Concierge services
- Dry Cleaning
- Luggage storage
- Wake Up Service
- Telephone
- Coffeemaker
- Airport transportation
- Casino
- Temperature control for staff
- Extra decontamination measures
- Temperature control for guests
- Additional Measures Against COVID 19
- Year of construction
- hotel
- MasterCard
- Visa
- 24 Hour Reception
- Check In Hour
- Check Out Hour
- Multilingual staff
- Air conditioning in public areas
- Lift access
- Identification card at arrival
- Minimum Check In Age
Accessibility
1 available- Wheelchair Accessible
Internet
2 available- Free Wi Fi
- Wi Fi
Parking
2 available- Parking
- Car park
Meals
6 available- Minibar
- Bar
- Coffee/tea for guests
- Restaurant
- Bottled water
- Kettle
Business Services
1 available- Conference Hall
Recreation & Wellness
1 available- First Aid Kit
Room Amenities
8 available- Non Smoking Rooms
- Cable TV
- TV
- Hairdryer
- Shower
- Bathrobe
- Slippers
- Toiletries
Languages
2 available- English
- Chinese
What's nearby
Explore attractions, restaurants and transport around the hotel
60 places nearby
Closest Bus First World Hotel
124 m 2 min walk
Closest Bus Transtar Express
336 m 4 min walk
Top attraction nearbySeniKome Péng Hēng East Coast Arts & Cultural Centre
126 m 2 min walk
Dining nearby 20 Restaurants
50 m 1 min walk
Attractions
20- SeniKome Péng Hēng East Coast Arts & Cultural Centre126 m 2 min walk
- Resort world parking138 m 2 min walk
- Night at the Museum: Midnight Mayhem178 m 2 min walk
- Resorts World Genting194 m 2 min walk
- Genting Winter Wonderland224 m 3 min walk
Restaurants
20- Hou Mei Restaurant50 m 1 min walk
- Lobby Cafe57 m 1 min walk
- Savor House69 m 1 min walk
- 森苑饭莊69 m 1 min walk
- Ah Yip Herbal Soup Sdn Bhd84 m 1 min walk
Transit
20- First World HotelBus124 m 2 min walk
- Transtar ExpressBus336 m 4 min walk
- Genting Sentral Bus TerminalBus368 m 5 min walk
- Hotel Shuttle BusBus1.2 km 15 min walk
- Awana SkyCentralBus2.6 km 32 min walk
Stay rules
Important conditions for your stay
Check-in15:00Front desk timing
Check-out12:00Departure timing