Darren L.
ROOM: C- 35-01 PROVIDER: DEHOZ SUITES I checked in on 25th December 2025, and the room was completely unacceptable. It smelled strongly of smoke and Indian curry, along with a musty, revolting odour that lingered even with every door and window open. The room had clearly been smoked in often. I also found cigarette butts and soiled clothes outside the bathroom window. The pillows and mattress were stained and smelled awful, so I couldn't use them. The toilet seat was stained brown, and the room felt dirty and unhygienic. I contacted Agoda and Dehoz Suites straight away. They said someone would come to fix the problem. A cleaner came in for about four minutes, put two small tinned lemon air fresheners in the room, swapped the sofa cover for another dirty one with holes, and left without saying a word to me. Agoda was later told this was a “deep clean,” which simply wasn't true. I have proof of how long the cleaner was there. Agoda and Dehoz Suites both passed responsibility back and forth, and I got no resolution despite the room's unacceptable condition. I wouldn't recommend staying here because of the poor hygiene and the lack of accountability when problems are raised.
