Anggun Residences Serviced Suites

We were very disappointed with the management. Short-term renters aren't allowed to use the swimming pool, rooftop or other facilities, and different units are handled by different managers. Our room was 21-01, and it smelled bad and wasn't hygienic. Check-in was very slow: we got in at 3:30, but housekeeping was still cleaning and the room wasn't ready.

The lift panels were broken, so it was difficult to press the floor buttons. Parking by the roadside to register is inconvenient too, and the road is narrow. I was also told by management that only residents can use the facilities, even though the app listing said they were all accessible. Be careful booking through Airbnb or another website.

I expected at least a clean place, not a 4 or 5 star hotel. The photos below are from the first suite. We didn't even take pictures of the second one because it was so bad. The whole stay left us speechless, and after spending the day dealing with this, we got no rest and couldn't wait to pack up and leave the next morning. Since the fee was non-refundable, leaving meant losing what we'd paid. I hope this helps anyone thinking about booking with this owner. I'd suggest thinking carefully before choosing this suite, unless they improve the cleanliness, communication and how they handle problems. There are several suites here under different management. To be fair, the property itself is nice, well located, and has good security, a pool and public facilities. But I had a terrible stay at the unit called “Anggun Suite Kuala Lumpur,” which I booked through booking.com. There was dust everywhere, visible spider webs, and the shower ceiling was dripping and leaking. The first time I asked to move, the owner said no and wanted us to wait for their people to fix it, which was very inconvenient. When it started leaking again, they finally let us switch to a bigger two-room suite. But when we went in, it looked like the owner's staff had been using it, with luggage and towels all over the bed, and it was even dirtier than the first room. Then we were told we'd be charged for using the second room. Hilarious. We argued with the staff and owner. The communication was poor, and it was an awful experience. In the end, I insisted on staying in the first room and having their people fix the leak. It was better than the second one. The owner then said this was a very serious issue and kept pushing me to move to the dirty suite. My booking on Booking.com was also cancelled by the system while I was already at the accommodation. Customer service said I'd cancelled it myself, even though I was busy checking in at the time. It was a system error, but they blamed me. I looked online and saw many customers describing the same problem, with customer service telling them the cancellation was their fault and the system was fine. I asked them to check properly and fix their rubbish system. I'll delete the app and use another one next time. Since the booking was cancelled while I was already staying there, I can't leave a proper review of this particular owner's booking.

The pool gave the best view, though from the medium room where I slept there was also a glimpse of KL Tower. Outside the condo, there are a few nightlife bistros or cafes, but not many options within a short walk. I stayed one night on 21 Oct in #18-12 and had a good time. It seems like a great short-stay option. The unit was fully furnished, with toiletries, and the washing machine also has a dryer, so I didn't have to worry about getting my clothes dry. Facilities include a swimming pool, gym, tennis room, rooftop BBQ area, and a 24-hour self-service convenience store. The rooftop felt empty and abandoned, maybe because not many residents use it. I didn't get to try the store because it required face ID. Medan Tuanku monorail station is about a three-minute walk away.