Jade L.
Mr. Yasir at the counter was super friendly and helpful. After I told him about the problems, he replaced our electric kettle right away, then adjusted the air-con the next day. I finally got a good night's sleep on the second night, and he changed my poor impression of the hotel into a good one. Well done! For a budget hotel, the room itself was decent, but I can only give it three stars. With no window, it smelled bad and had poor ventilation, and there was no soundproofing. I could hear people walking in the corridor and the voices of guests next door. Cigarette smoke also came into our non-smoking room when inconsiderate guests smoked in the corridor. The kettle wasn't working and the air-conditioning wasn't cold either, though Mr. Yasir helped with both.
