Residency V

I’ve lived here since 2018, and safety is the one thing I’ve been really pleased with. Kudos to the previous Security Team, Nordin and team. They were street smart, reliable, positive and honest. Management recently replaced them, and communication with the current team breaks down. I don’t find them reliable. The soundproofing is poor. You can hear doors slamming and toilets flushing from upstairs, which disturbs people on the lower floors. Neighbours, please be considerate and don’t slam doors. Some residents on upper floors also throw cigarettes, rubbish, and even water down. The trees by the pool have grown up to the 9th floor, bringing birds and crows that make loud, persistent calls. It’s noisy and disruptive, and the trees aren’t serving their purpose. The serviced apartment looks nice, but it’s low grade and doesn’t make good use of its advantages. Even with the extra costs, maintenance and management support are lacking. Please take the necessary steps to improve things.

I spent 18 months in Residency V, Unit 10-13A, Level 10, and this specific unit was a nightmare, even though the condo building itself is okay. Be very cautious before renting it. The owner was hard to reach and would only reply on WhatsApp after several follow-ups. There were RM 2K+ in unpaid electricity and maintenance charges. Check the defaulters list in the lobby and ask to see the latest TNB bills. Overdue bills led to TNB disconnecting the electricity, and I had to pay personally to get the power restored. The owner also failed to pay fees, so my access card was frequently deactivated and I had to rely on security to let me in. Damage from the previous tenant, including the false ceiling, broken tiles and doors, was charged to me despite my reporting it when I moved in. I returned the unit in good condition, but my security deposit still hadn’t been refunded after 6+ months. They kept stalling with vague explanations. If you’re considering renting, inspect everything and record damage in the agreement. Verify unpaid bills and the defaulters list, and check things yourself rather than relying on the agent’s words. As an expat, be prepared for the possibility that your deposit won’t be returned. Communication may be poor, responses delayed, and accountability lacking. ACs, the washing machine and other appliances may not have been serviced despite claims. The corridors often smell foul, with smoke and other stench.

Be vigilant about your own safety here. The surveillance and protection measures don’t feel reliable, and if something happens, management may not cooperate or protect residents. I was told all four cameras were "coincidentally" not working when I filed a report and asked management for CCTV footage. Yet security staff told me the cameras were working fine. It seems management simply didn’t want to provide the footage and risk tarnishing its reputation. Visitors can apparently get a resident’s unit and phone number from security staff with ease. They can even tell security to lock someone’s car tires without a valid reason. The security department is truly inadequate.

I’ve been living here for 2 years, but this year the apartment was bought by a new owner and both management and security were replaced. The security staff are impolite, and there are too many rules that make no sense. Electricity bills are very high, and there are constant problems with the water pipes and the apartment’s electricity. It’s a very bad place to stay now. I can’t recommend it.