Hollitel Hotel Melaka by OYO Rooms

We arrived late at night with our family and child, but nobody came to help. We called several times and knocked, yet staff never responded. We were left outside for more than two hours in the middle of the night. Completely unprofessional and unacceptable. A very disappointing experience, and I strongly advise others to avoid this property.

Paid and booked this low class hotel, then got there and was told there was no room. The phone number they gave is useless, nobody picks up. You have to do self check-in through a complicated system, and after wasting my time I still had nowhere to stay. Really paria service run by hooligans. Don’t fall for their SCAM. Someone should report these dirty tactics to the relevant authorities.

The receptionist was very rude. The hotel makes guests complete online check-in before collecting the key, using a WhatsApp QR code to contact someone online for the room number, then giving that number to reception. I’d never come across such an unreasonable procedure. When I asked how it worked, the Indian staff member yelled at me in the lobby, chased me outside and told me to stand there and look at the door. Before sending me out, he asked me for the room number. I asked how I could give it to him before checking in, since getting the number was the hotel’s responsibility. He pressured me to hurry with the online check-in, then mocked me for having two phones and said, “you got a big business”! How many phones a guest has is none of his business. It felt like he wanted to collect private and confidential information. The hotel also didn’t provide towels, which are a basic necessity. My friend is disabled, and he laughed at her and mocked her actions.

We booked a room for four people, and it was quite large, with clean sheets that had no smell. The price was very cheap, and the place is near the center, only about a 5-10 minute walk. It’s not a 5-star room, but it’s still decent, and I was very satisfied. The receptionist was friendly and enthusiastic. When I left, I forgot my bag and umbrella, and they kindly brought them to the station for me at no charge. Really friendly, helpful service. Thank you to the receptionist, and I recommend staying here.