Windhoek Gardens Boutique Hotel

The care and cleanliness really impressed us. Our room was pristine, nicely decorated, and had a large, clean shower and toilet. We also had a lovely private garden patio behind the room. Housekeeping brought fresh, clean duvets without us asking when it got a bit chilly. Breakfast was delicious, served in a quaint, clean dining room. The receptionist was charming, the concierge polite and very helpful, and the room staff were accommodating. We had a wonderful stay at the Windhoek Gardens Boutique Hotel. The Naidoos, South Africa.

I paid for a comfort room but was given a standard one, and they blamed Booking.com. They later admitted they had no rooms left, apparently because the owner's friend was staying there. They said they’d refund me, but the manager gave me a phone number she never answers. If you care about your money, don’t go here.

The staff looked after me really well over Christmas. The location is great, about a 15-minute walk just outside the main town. The food is Western style and good, and both the room and shower were a decent size.

The location and atmosphere were great, and the staff were friendly and welcoming. At first glance, the premises and rooms looked good, but our room had two serious problems. Black mold covered the shower tiles and the crown molding in the bathroom. The shower floor slopes the wrong way, so it doesn’t drain properly, which likely caused the mold. The in-room AC did nothing to cool things down. It was 37C, and even with the unit set correctly to its lowest setting, 17C, the room didn’t cool until 4am. It seemed to be drawing in outside air without cooling it. That was the worst night’s sleep of my two-week trip. We got back late and I just wanted to sleep before our 6am flight, so I didn’t contact the front desk or try to switch rooms. We were in room 18. I strongly recommend checking your room thoroughly as soon as you check in.