The Manor Hotel by Luckzi

Nonye looked after us so well that we didn’t have to raise the same issue twice. My wife and I both enjoyed the service, the friendly and helpful staff, and the really nice meals. She’s still praising the place. The manor is lovely, and we hope to see Nonye again when we come to nigeria for easter. Keep up the good work.

My stay at The Manor Hotel in Owerri was stressful and deeply disappointing. For the first two nights, the air conditioner in my room didn’t work. I was moved on the third night, then moved again on the fourth. When they reassigned me, my belongings were left in the previous room without my knowledge or consent. The manager said the matter would be dealt with when I came back later that day, but I was then told another guest had been put in that room while my things were still there. Housekeeping confirmed it. That put my property at risk, and it was unacceptable. The last room had moldy containers in the fridge, and every room smelled of mold. Basic supplies were a problem too. My daughter and I were initially given just one towel. When I asked for more, the response wasn’t adequate, and eventually I was told there were no clean towels at all. I cancelled the rest of my trip early, notifying them two days before I was due to leave, and was assured I’d be refunded for the unused days. Since then, I’ve sent several emails asking for a refund or at least a reply, and they’ve all been ignored. A family member went to the hotel in person and was told I needed to send a formal complaint, which I’d already done. It’s been over three months, and I doubt anything will be done. There was poor communication throughout, along with the repeated room changes, lack of air conditioning, mishandling of my belongings, and missing basic amenities. The experience was far below an acceptable standard. I wouldn’t recommend staying here based on what happened to me.

I’m reviewing the restaurant run by the hotel. It’s been more than three weeks, and the staff still haven’t handled our request to refund a deposit that was never used. They keep giving evasive replies and telling us to contact the manager. We’ve tried for weeks without success, sending emails and WhatsApp messages and calling several times. They were very responsive when it came to taking our money, but not when it came to returning it. Terrible customer service for a place with such a high rating.

I felt well looked after by the best team on shift during my stay at the manor by Luckzi. All the staff were amazing. Nonye is a hospitality genius, and her smile at reception can brighten your day. Obianujunwa at the restaurant was always helpful with meal suggestions, and casmir is a good lad who knows his job. Thank y’all 🙌🏽 cheers.