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We arrived before 10am and were told early check-in would cost 100KR per hour. Our Choice Elite benefit didn't apply here, so there was no early check-in or late check-out. If those benefits matter to you as a Choice Hotels elite member, be aware. We booked a Superior room with 1 double bed back in 6/11/25, but when we finally got our room, the receptionist told my wife they only had 2 singles and we could push them together. We were the earliest guests there that day, and I don't understand why the staff couldn't have arranged that themselves. Another couple was upgraded to a superior room, so it was frustrating that we weren't given the room we had booked. The check-in experience was the worst part. By about 2:30pm, around 5-6 couples and friends were waiting in the lobby with us. The receptionist checked in 3-4 of those waiting, then skipped us and another couple to serve people who had just arrived. When the other woman complained that we were still waiting, the Asian receptionist said, “I don't have to check you guys in until 3pm!!! And everybody will get a room.” When the woman tried to continue, she was told, “please stopped already with this subject!!” I've stayed at 3-400 different hotels after pandamic and have top elite status with Marriott, Hyatt, and Hilton, and I've never seen service handled this way. Later, the receptionist told the other woman she'd personally upgraded them. What about us? I also asked about dinner and breakfast times and the jacuzzis while waiting. She literally told me to read the paper on the counter and scan the code for the jacuzzi. When I asked for more detail, she got annoyed and said she'd explain everything at 3pm, which she hadn't done for any of the other guests by then. There was nobody checking out, she wasn't on the phone, and she wasn't doing anything else. I later learned the shifts were 7-3pm, 3pm-11pm, and 11pm-to 7am, so maybe she was trying to get people checked in before leaving. We also used the no hassle check out email and its chat function to ask about elite late check-out, but got no reply. Close to noon, the same Asian lady replied while on duty. If nobody is going to support that service, they might as well stop offering it like Marriott, Hilton, and Hyatt already do. We understand service work can be difficult, but customers shouldn't be talked back to after showing such impatience and rudeness. We have Titanium, Diamond, and Globist status with other hotel groups, and know what we've experienced. We had considered staying a second night, but were glad we didn't. We moved to comfort express Tromso, which was cheaper and had a lower rating, yet they checked us in around 12:45pm without question and patiently explained the hotel facilities.