Olivia T.
The location was superb, and the house had everything we needed. Everything apart from management and customer support was really great. I'd rate the service 1/5 and everything else 4/5. Book at your own risk. Our booking was mixed up, and we were left out in the cold at night. Management had given our unit and pin to the wrong customer, who checked into it. We arrived around 9 pm and found a stranger's belongings inside when I unlocked the unit. The tourists who were staying there weren't around. I had to borrow a phone from a local to call customer support, but nobody picked up for an hour. We looked for another hotel, but there was nothing within 100 km of Lake Tekapo. I was about to sleep in my car, with an important wedding shoot the next morning. After about an hour of stress and panic, we finally reached management. A woman who sounded like she'd just woken from a nap answered. I ended up begging her to let me check into the other unit next door. Management had given our unit to the wrong customer and, somehow, assigned the same pin for that unit to two different customers. It felt dangerous that a stranger could unlock our unit in the middle of the night. I asked them to change the pin for the new unit they assigned us, since another customer was supposed to check in the next day. But while we were out at our wedding shoot, they changed our pin without telling us. When I returned to change for my second outfit, I was locked out again. I wrote to management about what happened after checkout and got ghosted.
