Hostal Red Line

I needed a room for my family and me, including our pet, on January 2, 2020. We were traveling for medical tests for my daughter that only Herrera hospital could do, not for a vacation. In mid-December, I spoke to Mr. Chello, who works at this hotel. Since they said they accepted pets, I explained our situation and was assured we had a reservation. He said I could pay when we arrived, which was a relief. When I later contacted Mr. Chello, he cheerfully told me they'd canceled everything for renovations. Nobody had called ahead to let me know. In 2018, there were already similar complaints about cancellations and the hotel breaking its word. That's the kind of responsibility they showed us. My name is Juan Serrano, and my phone number is 4-276-851.