Chakana Boutique Hotel

The room was tiny and dirty, with a cracked window facing the elevator shaft. Through the curtains I could see the elevator moving, and the walls were so thin that sounds carried from all over the hotel. Around 4am, banging and crashing woke us up, possibly from the kitchen preparing breakfast. There was no AC, fan, or proper window, so the room became hot and stuffy, smelled musty and gross, and there was nothing we could do. In the morning, a giant spider was crawling over our clothes. Our tour company made us stay here on our last night, and it ruined the trip. This was the worst hotel experience of my life, a pathetic excuse for a "boutique hotel". Stay somewhere else.

We spent one night here at the end of our Salkantay trekking tour. The sheets had bloodstains and the towels were stained and in poor condition, just disgusting. The room window was broken, so you could literally touch the elevator shaft. I could watch the elevator going up and down through the curtains, and the walls were so thin you could hear everything.

Don't expect much service here. The front desk was unattended for hours, with no number to call and nobody to reach. I rang the bell for a while and got no one. At check-in, the toilet hadn't been flushed, which made me wonder if they clean them between guests. The rooms are small, and one we had touched the elevator shaft with no outside window. The second floor was very loud from the check-in area and outside. The shower was great, and the rooms are fine if priced accordingly, but set your standards pretty low.

This hotel is incredibly noisy, and the rooms weren't especially clean. Breakfast was disappointing too. We did run out of hot water, but to their credit they fixed it within 30 minutes. It seems to do a lot of business through trekking companies, and it's just about okay for a quick overnight if you're leaving early. Outside that situation, I'd avoid it.