Sander V.
I booked for that same day through booking.com and got a confirmation. Later, an automated message said I had to pay the first night in advance. I contacted them on WhatsApp to confirm because I was arriving that day, and they asked me to transfer 50% up front. As a foreign customer, I explained, the money wouldn't reach their account in time. I confirmed I would arrive that night, and they said they'd hold the room as long as they had availability. Four hours later, they messaged to say there was no availability anymore. The message was in CAPITAL LETTERS, as if lowercase wouldn't make it clear. How can a hotel use a platform like booking.com if it won't honor reservations and just works on a first come, first served basis? They also didn't cancel the booking through booking.com. They left me to contact the platform and get the non-refundable reservation canceled myself. Don't stay here.
