Kamusta Boutique Hotel

The room had clean sheets, plenty of space, and a fair price. I appreciated the kettle, coffee, creamer, sugar, and mini fridge. The Wi-Fi was especially good, with several login options; one network reached up to 100 Mbps, which worked great for my setup. The hotel is on the main road, about five minutes on foot from D’Mall and roughly 15 minutes from the beach. Noise was the main drawback in my room, which was beside reception and next to a room being renovated. I could hear staff conversations and banging clearly. I asked how long the work would continue, but wasn’t sure whether it stopped during my stay. The bathroom was also dim, with dark gray walls making it feel darker. The hot and cold shower did work.

The room was clean, spacious, air-conditioned, and had a safe. They supplied free water, coffee, toiletries, and towels, and there was a small fridge. I loved the pillows, though the bed squeaked whenever I moved or changed position. The price was good and the beach was only a short walk away. Check-in went smoothly, thanks to the accommodating staff.

I’m really disappointed with the customer service and how inflexible the cancellation policy was. Bad weather forced our trip to be cancelled, something we couldn’t control. We told the hotel in advance that our flight had been cancelled and that the typhoon threat meant we couldn’t go ahead with the booking for the following week. Agoda said we could submit a cancellation and refund request because of the weather, but the hotel turned it down even though we had notified them ahead of time. It’s understandable if someone cancels on the same day or gives very late notice, but that wasn’t our situation. This was frustrating and felt very inconsiderate.

The location is great, just a three-minute walk from White Beach, and the service was excellent. This newly built hotel is well kept, with nice bathrooms stocked with towels and eco-friendly toiletries. Rooms have a good layout and include a TV, fridge, and safe. It’s a good-value option for families and groups, and there’s a room for couples too. Just keep in mind there’s no elevator.