Blue Velvet Hotel & Cafe

The day receptionist was genuinely friendly, smiling, and welcoming. The night receptionist wasn't accommodating, though, and the cafeteria staff were outright rude. For two mornings, when my sister and I asked for a condiment with our complimentary breakfast, the woman only nodded and gave us a thumbs up without looking at us. She didn't greet us or smile either. The hotel is in the city center, so I can understand some of the price, but the small room, missing amenities, rude staff, and lack of Wi-Fi made it feel too expensive. They could have made up for that with a good experience, especially in the hospitality business. On our first day, my sister and I were on the stairs heading to breakfast when an earthquake happened. We saw hotel staff run outside without checking on the guests' safety. It shocked me, since I thought guest safety and needs should come first. I wondered whether they'd had fire and earthquake drills so the team would know what to do. Some staff seemed unhappy in their jobs, as if they were forced to be there. I know everyone is dealing with something, but that doesn't excuse the way we were treated.