Golden Phoenix Hotel - Manila

The towels provided look like they’ve been used for a long time and should be replaced. Aside from that, the staff were very friendly and accommodating, and the lobby and rooms were well air-conditioned. The breakfast buffet had a good selection, and this is a good-value option if you’re attending an event at the MOA Arena.

At checkout, the staff said a photo frame had fallen and kept our ₱3,000 deposit. We explained that we hadn’t caused it and hadn’t even used the other bed area, but they didn’t listen. It felt unfair to be blamed without a fair hearing. My partner and I stayed at Golden Phoenix Hotel Manila near MOA in 2024 after a walk-in booking. We paid almost ₱3,000 for a room for two. It was my first time booking a hotel like this, and we were excited. They asked us for another ₱3,000 as a refundable damage deposit, and we understood the policy and paid it. There were two beds in the room, but we slept together in one. We were tired and wanted to rest, so we didn’t record a video or inspect the room. In the morning, I noticed a small broken piece of wood beside the other bed, which we hadn’t used, but ignored it because we wanted to relax and enjoy our stay. I hope the hotel checks rooms carefully before guests arrive and documents their condition properly, so this doesn’t happen to future guests.

The staff made things easy, from the friendly and helpful receptionist to the polite guard who greeted us whenever we passed. Check-in and checkout were quick, and the breakfast buffet staff were great. Thanks as well to the email booking representative who let us reschedule because of the typhoon. I’d read mixed reviews, so I was surprised by how nice the hotel was. The hallways were clean and well ventilated, and there was no noise. The bed was super comfortable, and I appreciated the free premium room upgrade. Breakfast was excellent, especially the perfectly cooked, incredibly soft beef. It was great value for money. The TV doesn’t have Netflix, but we didn’t use it anyway. Speedtest showed the wifi at about 10mbps. All in all, a great stay!

The pool was dirty and had only 2 sun beds, and the hallways smelled like poop or fart. The carpets were dirty and the walls scratched up. What the website shows is totally different from what you see in person. Our room wasn’t ready at the 2pm check-in, even though we’d reserved a month ahead. There was nowhere to sit in the lobby, and we had to ask the front desk several times before getting a room. Room service was poor, and there were no towels when we arrived. When we came back from the mall at 2pm the next day, our room still hadn’t been cleaned. They provided an iron and kettle, but no adapter to plug them in. We also had to line up for the breakfast buffet, and the food wasn’t good. About 90% of it seemed catered to local Filipinos rather than other ethnicities. Service felt disorganized and unimportant here. I wouldn’t recommend this hotel.