Marina C.
At 6 in the morning, after I’d finally fallen asleep around midnight, a room boy banged hard on my door and said I was already overtime. He claimed I’d booked for just six hours and that they’d opened my room around 6pm while I was away. I’d checked in around 10am and paid 1650 for 24 hours in a standard room on the fourth floor. I told him to check with the cashier or the guard who saw me parking, or look at the CCTV. He went down to reception, then knocked again 30 minutes later while I was trying to get back to sleep. He kept insisting I’d checked in at noon for only six hours. I’m glad none of my things went missing, but that service was rude and poor. I needed a room to do my makeup for an event at the MICE venue. The room smelled of cigar smoke, had a few tiny roaches, and the slippers were very untidy. There was no free bottled water, shampoo, or toothbrush. The event finished at 10pm, and I returned to the apartelle afterward. It’s an apartelle, not a hotel, and there’s no elevator to the fourth floor. Worst hotel. This is no paradise!
