RedDoorz Plus near Uptown BGC Mall

We’d stayed here a couple of times and put up with the poor rooms, the hard-to-control TV, cracked mirrors, and sink pipes coming loose. But yesterday they charged us for one scratch on a glass tumbler, and that really made me mad. It feels like they can bill you for damaged items even when you didn’t cause the damage.

The shower was really nice, and the room had everything we needed. There was a kettle, microwave, big flat-screen TV with Netflix, and a full-size fridge. The staff were friendly and helpful too. We’d definitely stay again.

The room was spacious, which is why I’m giving it two stars, but the stay was frustrating. Getting a Grab with luggage was a struggle because the place is hard to reach, and there are no elevators, which could be difficult for anyone with mobility issues. Ordering food was another hassle. The in-room menu wasn’t practical, and during my week of remote work, getting a meal became an ordeal. Even asking for basic supplies like tissue meant walking down to reception, disrupting work. Housekeeping wasn’t provided daily unless I specifically asked, which made me feel like I was imposing for wanting a basic service. Staff communication was poor too. They’d answer “NO/Nothing” almost by default before I’d even finished asking. When I tried to get issues fixed, responses took a long time. The TV and remote need an upgrade as well. I’ve worked in hospitality, and this experience was unlike others I’ve had, in a disappointing way. The price wasn’t worth it when other places offer better service and stays. I won’t choose this establishment again.

We spent the day trying to sort out our booking, which had been cancelled without any notification. From our arrival until 6 pm, the receiving staff left us to deal with the problem ourselves instead of helping properly. By then we had nowhere to go, so we offered to pay separately for one night. It was already dark, the location was somewhat inaccessible, and we begged them to accommodate us, but they refused. We ended up walking around an unfamiliar area looking for somewhere else to stay. The staff had a poor attitude.