Featured review
Tetiana S.
2/10
We were left standing outside for almost an hour, making several phone calls before the landlord finally sent the check-in instructions on WhatsApp. Booking.com hadn’t sent them, so at 16:00 we couldn’t get into the apartment. When we called, the landlord said they had already sent the instructions and refused to help, saying it was Booking.com’s problem. We were exhausted and the children needed the toilet. It was awful.
