Peter W.
The apartment was clean and in a lively spot near Plac Nowy, but the serious problems outweighed that. The listing said there was air conditioning, but it didn't work, leaving the apartment stifling. Opening the windows only brought in constant noise from the bar across the street. The safe was broken too. When I pointed out that it had been advertised, the host denied it was in the listing, even though it was there. The worst incident was the glass shower door, which exploded as my wife tried to open it. She had cuts on her arm, chest, and foot, and it was uncertain whether she would need hospital treatment. The host showed no concern, blamed us, and demanded 1,000 PLN for repairs. I sent photos showing the failed hinge; only then did they back down, admit fault, and apologize. Even after that, they offered no compensation and threatened to take the matter to Booking.com if we didn't pay. This was dangerous, dishonest, and deeply unprofessional, not merely an inconvenience. A host who treats injured guests this way shouldn't be trusted. The first one-star review I've ever written, and it was fully deserved.
