Chłabówka Apartments

The building and furniture were brand new, and the linens were very clean. Morskie Oko, the region's main tourist attraction, was just a short drive away. The pillows weren't very comfortable, and the Wi-Fi was especially weak in the evenings. The customer service was the main problem for us during our July 2020 stay. They seemed unable or uninterested in communicating in English with international guests. We had to initiate everything ourselves, even though properties usually send practical arrival details in advance, such as the Wi-Fi password, door code, and key location. I found the hosts' number through Google, called, and got only voicemail. Then I texted to ask for the entrance code, room number, and Wi-Fi password. About half an hour later, they sent just a four-digit entry code. There were several rooms inside, some with keys already in them. We picked room 3, brought in all our luggage, and got settled. We're a family of six, with grown children, so we had quite a lot of bags. We'd worked out who would sleep where and opened the beds. There was even a small bottle of local liquor as a gift. Then, an hour later, the host texted only “room4” with a smiley. My wife and I were furious. After we'd settled in, they expected us to switch rooms? I replied that we were already in room 3 and wouldn't move after an hour, and said I was saving screenshots of the messages to complain about the service. An hour and a half later, they sent “room4” again, this time with two smileys. I didn't reply. If they want international visitors, they should learn basic English or hire someone who can communicate in it. In today's world English is the language of international communication, not Polish, German, French, or Dutch. This is their problem, not mine. I can only give the property two stars, mainly because of the mediocre service. If they fix that, I think the place could get a much better rating.

English communication is very poor. We text them and they translate into Polish. Of the two bedrooms, only one has a door, and the bathroom ventilation is bad, so a lot of steam builds up when you shower.

We booked from February 15 to 19, but our family and children fell ill before we were due to leave. We only asked to move the reservation to a later date. Even though rooms were available then, management refused twice and had warned us in advance that they would not cancel free of charge, although we had said from the start that we weren't asking to cancel. The repeated questions about our arrival and departure, along with two reminders about a resort fee that hadn't been mentioned before, made us feel the hotel cared only about its own profit. We expected management to be humane, loyal, and focused on customers, but found none of that. Our vacation is ruined. Maybe recent customer reviews will lead to a change, but we won't find out, since we'll never return.

Avoid this place! I booked and fully paid for an apartment through Booking.com two and a half months ahead of the New Year's holiday. A month and a half later, they asked me to cancel because the price had doubled, and said they wouldn't host my family, telling me to leave, to put it mildly. I spent two weeks trying to get my money back from Booking.com and still couldn't find decent accommodation. Nobody apologized, and my vacation is ruined. I'm attaching a photo of the messages from the administration.