Suite
- Private bathroom
- fridge
- iron
- kitchen
- mirror
- private-bathroom
- safe
- tea
- telephone
- toiletries
- towels
- tv
- wardrobe
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Room Information
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1 / 6 Add your dates to see current rates.
1 / 6 Add your dates to see current rates.
Recent reviews shared by hotel guests
We booked this apartment mainly for its location, about 4 minutes from the train station, but the stay was very disappointing. The apartment was much smaller than it looked in the photos, the TV only worked if you stood beside it holding the cables, and the bathroom handle came off the first time we opened the door. The hot water stopped working on our second evening. We checked again the following day and called the hotline around noon. They said someone would get back to us in 10-20 minutes, but after two hours with no reply, I called again. We were with a 4-year-old child and had already been without hot water for almost two days, so I was worried the repair would take even longer. After I asked them to call within 30 minutes, they got back to us and sent a maintenance technician. The problem couldn’t be fixed, so we were offered another apartment, about 20 minutes away in a completely different direction. The move was handled very poorly. While booking a taxi to the new place, we found that our access to the key box code on Booking had been blocked. Staff knew we were moving but hadn’t sent the new code. The taxi was already waiting, and we couldn’t get through to the hotline quickly, so we took the key along to stop the driver leaving after we’d paid. When I eventually reached them, I offered to return it the next day or have someone collect it sooner, but nobody wanted to pick it up. We brought it back the next day, missed the cleaning lady, and were then blamed for taking the keys. We definitely don’t recommend this place.
Horrible! The bed was dirty and stained, with dust clumps and rubbish in the corners. The dishes were marked, including coffee stains on the white cups, and there was no sponge for washing them or disposable toiletries in the shower. Condensation also left water collecting on the windowsill under the windows. The administration ignored my messages and the messages from Booking support. They kept reminding us about extra services before arrival, like parking, extending the reservation, and early check-in an hour before our time for 50 PLN, and they also kept reminding us about check-out. Awful.
The room was stuffy because the window wouldn’t open, and getting the correct key code took half an hour of waiting outside. Inside, there was a dead spider in the middle of the room. That was bearable, but finding a live one among the everyday pots and pans wasn’t. The hotline was a complete disaster. The woman there said spiders were normal and couldn’t help. It’s ridiculous to rent a room without checking it first.
The apartment smelled awful, like nobody had taken out the rubbish for two weeks, and the parking I was assured of when booking in Zakopane simply wasn’t there. My holiday went from enjoyable to stressful. I spent ages outside the building without a garage remote, repeatedly calling the hotline and feeling awful that I was holding up other drivers. Staff kept giving me different answers and saying they’d send the information in a few minutes, but it never came. The parking remote problem started two hours ago, and I still haven’t been told what to do with my car. I feel completely ripped off and strongly advise against this place.
Even one star feels too generous. Stay away if you want a peaceful visit.
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