Inn Seventies Cheap & Chic

We spent an hour trying to sort this out after our flight arrived a couple of hours late. They had cancelled our room, kept the £500, and initially said we had to leave and find somewhere else to sleep. The man at reception was incredibly rude, blaming us for being “cheap” and choosing a budget airline. He could see we were upset, and that we were two young women without the money for another hotel. I asked whether anyone else had taken the room, but nobody had; he still refused to let us stay. Eventually, a kind person from booking.com spoke with him and persuaded him to change his mind. The way we were treated during and after that was awful. They even refused when I asked for another toilet roll. The worst service I’ve ever experienced.

The place looks inviting in the photos, but my experience with the booking and refund was awful. I booked through booking.com, then cancelled the very next day under the 30-day refund policy. The £450 had already been taken, and booking.com was no help for two months. Thankfully, my bank refunded me straight away, but now the manager is disputing the refund and arguing the bank shouldn’t get the money back. We never visited or used the room at all. I can’t see why they’d keep the payment for a stay we cancelled the day after booking. This venue seems to have so much potential to be gorgeous. I feel sorry for whoever first founded it, because they’d likely be distraught to see how the current manager or owner is handling things. Don’t make the mistake of booking here.

There were no proper beds for the five people the listing said it could accommodate. We ended up on old, thin mattresses on the floor, and the room was hot and sticky. My grandma couldn’t sleep well, and she also struggled badly with the makeshift wooden-plank steps between the bungalow and pool. The whole place felt unsuitable for elderly guests. The pool pump didn’t work, the toilet barely worked, and the furniture was old and moldy. The kitchen had very little in it, and the promised air conditioning wasn’t there. We found the steps to the pool dangerous. We raised all of this with the on-site manager, who didn’t seem to care. The photos online gave us a completely different idea of the resort. We felt betrayed. I’d read plenty of good reviews, but now I think they’re fake. Don’t fall for this scam.

I cancelled two weeks before check-in, well ahead of the deadline, but they still took 250. They tried charging me again and the second attempt was denied. Expedia contacted them, and they said there was nothing they could do. Totally unprofessional. I’d call it theft, especially with five or more similar stories in the reviews. Unacceptable.