Porto Haven - Marquês Downtown

The breakfast was the same every day, with lots of items that didn’t seem fresh, too many sweet things, and very few proper breakfast choices. It felt like little thought had gone into it. Other people eating there seemed bored by it too. I also had a bad acne breakout and realized the sheets and pillowcases might have caused it. I’d read reviews about them on booking.com as well. There were several problems in the room. Water leaked badly through the window even though it was shut, and the room stayed very cold despite the heating being set to warm. The room cleaning wasn’t good either, and the washroom wasn’t properly cleaned after we asked. The employees seemed to show no care, and the receptionist at checkout wasn’t open to feedback. I’m addressing this to the managers, Pedro Salazar & Ivo Diaz. The worst part was the minibar charge. The menu card said 2 waters cost 2.5 € and 2 cokes cost 3.5 €, but at checkout we were charged 2.5 and 3.5 for each individual item. It’s not about the money, but the pricing should’ve been made clear. Overall, a very poor experience.

The staff were friendly, and getting into the city center was easy by foot or public transport. Our room was spacious and clean, with nice hot water for a bath or shower. Breakfast was adequate but could use more variety. The toaster was very dated, and it was easy for your toast to fall on the floor when you pulled it out. A nice, clean budget hotel.

When my luggage got lost in transit, the staff at Porto Central Hotel patiently spent a lot of time helping me call airports and hotels. They were incredibly helpful and generous. The stay was lovely too, with clean, comfortable rooms and delicious breakfast. Thanks again.

I’m disabled and needed to reserve a parking space, but the person I spoke with was rude and arrogant. He said they had so many disabled guests that they couldn’t accommodate me. I’m officially disabled and have a European disabled sign. I’ve stayed at many hotels, and they’ve always made arrangements for me. I don’t stay at hotels that discriminate against disabled people, so avoid this place, especially if you’re disabled.