Holiday Plus Al Salama (Ex Glamour Inn Hotel Jeddah)

I needed to change my reservation dates at Holiday Plus Al-Salamah, but the hotel's support was unresponsive. My calls weren't answered and my emails got no reply, leaving me frustrated and ignored while trying to make an essential change. I expected better customer service, and I hope they improve their communication. Based on this experience, I can't recommend the hotel. I also contacted Agoda's customer support to change the booking date, but haven't received a workable solution. I had hoped for a quick resolution and found the lack of help frustrating. If anyone has advice on escalating this or getting a faster response, I'd appreciate it. I regret that I can't recommend the Agoda application either.

The front desk guys were very helpful, and the location is nice. The bed was clean and the bathroom was okay, but it could be cleaner. Some renovation and updates to the rooms and toilet would make the place much better. I'd say 3-4/5.

The staff were friendly and easy to approach, and there's a shop nearby. The kids' play area is even open 24/7 :)) But I was very disappointed with the hotel. Only one bathroom has a shower; the other has just a toilet and sink. Most of the doors wouldn't close or lock. The bed cover underneath was very dirty and dusty, and the floor was dusty too. The kettle didn't work.

I changed rooms twice and still couldn't find a good one. In one, the shower water had no heater. In the other, the sink was stuck beside the toilet, so I couldn't wash my face. It was a very bad experience and I'm not satisfied at all. I wouldn't recommend it to anyone.